Senior Manager, Digital Sales (Remote) at Realtor.com (Austin, TX)
Our employees can choose what works for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow employees to perform at their best ensuring a healthy work-life balance.
The Senior Manager is responsible for building and maintaining a top notch Senior Sales Team to harvest relationships with many of the largest Brokerages in the nation. The Senior Manager must have a strong understanding of the Real Estate industry and marketing strategies employed by top Brokers and Agents. This role will be responsible for helping lead the vision and strategy for developing best-in-class sales and service for Realtor.com’s enterprise level clients and managing prospective teams. This includes creating a safe and fun culture to promote employee morale and engagement. The Senior Manager is also expected to identify improvement opportunities in our processes, reporting, metrics, products, and sales scripting.The candidate selected will be required to use his/her knowledge and skills to grow and scale our Senior Digital Sales Consultants, with an emphasis on Revenue results from our Market VIP Team. The role will partner with the Director of Sales and other Senior leadership including stakeholders in HR, Sales Operations, Finance, Recruiting, Training, Analytics, Product, etc. to design and tactically execute strategies to reach company objectives.
Duties & Responsibilities:
The is a leader of leaders, responsible for the daily activities of the Senior Digital Sales Consultant Teams.
Provide direct supervision to other Senior Digital Sales Consultants.
Collaborate with Sales Ops and Sales Leadership to develop customer profiles and sales strategies.
Drives alignment/consistency/cohesiveness in people practices, team management, and revenue to achieve department & company goals.
Grows and leads an innovative, creative and fun environment where employees strive to deliver world-class customer experiences.
Effectively guide and lead the workforce by establishing goals, directing their work, providing insights and developing their skills.
Responsible for the achievement of overall goals with a focus on call center KPIs and metrics including dials, utilization, successful activities, and closes while continuously improving the quality of services provided to Agents and Brokers.
Provide reports and/or assessments of Senior Digital Sales Consultant performance, attendance, development, and achievements as assigned.
Proactively identify opportunities for corrective action and counsel, discipline, and/or administration of warnings to staff when adherence to policy and Quality are not met. Enforcing script adherence and Pitch Deck across their team.
Leading and implementing change management initiatives, keeping in compliance with industry regulatory practices and departmental rules and policies. Recommendations for updating departments Standard Operating Procedure (SOP) documents.
Partner and communicate with other departments to identify areas of opportunity, improve use of technology and develop solutions to improve efficiency, quality, culture and overall call center performance.
Collaborate with Quality to understand emerging trends and implement best practices.
Partner with HR & Recruiting to assist in the hiring, coaching, training and development of the staff and any necessary disciplinary action
Collaborate with the Learning and Development staff to facilitate a successful transition from training to production.
Works with leadership teams to develop and optimize strategy in an ever-changing environment
What We Like to See / Measures of Success:
Minimum of 3 years management experience in a call center, customer service or sales environment
Experience successfully managing in a remote/virtual environment
Direct experience in building & developing a leadership team
Experience tracking, measuring and holding teams accountable to defined KPI's
Ability to work effectively, both independently and in a team environment
Ability to work and influence decisions cross functionally and within Sr. leadership
Ability to exercise independent judgment and discretion in performing duties
Ability to be a self-starter and utilize proactive approach to achieve results
Superior time management and prioritization in an atmosphere of multiple, shifting priorities and deadline pressures
Excellent problem solving and troubleshooting skills
Flexible schedule and strong sense of urgency
Exceptional communication skills, both verbal and written
Knowledge of, and or previous experience with Microsoft office, & Gsuite (gmail, google calendar, docs etc)
At realtor.com®, we believe that everyone deserves a home of their own. We’re a community of nearly 2,000 employees who work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we’re there to lend a helping hand. Every month, over 85 million people trust us with their journey home by visiting our site and mobile apps, and we’d love to have you join our team to help.
We’ve got great offices in the U.S. and Canada with lots of sweet jobs to choose from, so we’re hoping you’ll join us on our journey to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Let’s make a difference, together. For Real.
Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.