Senior Manager, Sales Development

| Austin | Hybrid
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

The Senior Manager, Sales Development will lead and motivate a team of Sales/Lead Development Representatives in achieving objectives, ultimately increasing conversion and enabling exponential revenue growth. By leveraging your sales management and leadership development experience, you’ll help define and drive the team’s strategy and process. Strong leadership attributes, domain experience in sales/lead development and a passion for changing people’s lives and democratizing commerce are top factors for success.

What You Will Do

  • Attract, manage, develop, and lead a team of entry-level and experienced Sales Development Representatives to maximize their individual potential, contributions, and professional growth 
  • Improve lead quality and volume and own success of the team by meeting or exceeding all targets and performance metrics
  • Implement the strategic divisional direction within the team
  • Lead process improvements, cost reduction efforts and tool development to improve the leadership development process, reducing complexity and cost while improving sales
  • Fully participate in and drive team objectives, programs & initiatives and promote team communication and buy-in
  • Build excellent working relationships and collaborate with key business leaders, colleagues and broader team, particularly Sales Operations, Business Applications, Product, Engineering, Marketing, People People, Learning & Development, and Finance 
  • Act as a subject matter expert on BigCommerce products, services, value proposition, and key attributes of the best BigCommerce clients
  • Support and educate the team on specific marketing programs, lead generation campaigns, and targeted sales activities
  • Strive to exceed sales quota on a monthly basis through consistent pipeline review and analysis
  • Provide oversight and direction for the team’s efforts and resolve escalated client calls as needed
  • Manage multiple concurrent high visibility lead conversion projects with a high degree of accuracy
  • Collaborate with other sales channels to increase internal business partner satisfaction and ensure key deliverables are met
  • Work cross-functionally with other divisions to support business objectives
  • Assist a broader leadership team in defining, planning and executing a holistic strategy for sales / lead development efforts that align with key revenue objectives

Who You Are

  • 5 - 7 years of leadership development or inside sales experience, preferably in a SaaS or eCommerce environment
  • 3 - 5 years of progressive leadership experience, with success in developing sales professionals
  • Strong behavioral coaching style with an emphasis on the 7-step sales process, personal accountability, and objective-based career growth
  • Experience managing a team’s performance via Salesforce CRM, focusing on sales/call center metrics and transactional leading indicators
  • Ability and deep desire to teach, coach, and lead by example
  • Experience selling to SMB Market in a hyper-competitive industry
  • Ability to work a complex inbound or outbound (sales development representative-derived) lead from the initial call to close
  • High level of organization and ability to effectively manage competing priorities
  • Passion for client service and satisfaction
  • High energy and a positive attitude
  • Strong work ethic, drive, ambition, self-motivation, and goal orientation

What You Know

  • Keen understanding of the eCommerce space combined with strong business and sales acumen required; superior knowledge of the BigCommerce platform and ecosystem a strong plus
  • A strong foundational understanding of SEO, SEM, Social, Display, etc.
  • Basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email, and online marketing tools) a BIG plus
  • Salesforce CRM; MS Excel; MS Word; Google Apps
  • Strong written/verbal communication and customer relationship skills
  • Coaching and skill development techniques
  • Performance management skills
  • Ability to work independently
  • Superior time management skills
  • Knowledge of negotiation techniques

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

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