Senior Manager, Sales Enablement at Realtor.com

| Austin
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The Senior Manager, Enablement (SME) is responsible for strategy, development, and leadership of key initiatives across the Consumer Experience and Sales departments. The main priority of this role is to develop, build, and oversee a sales enablement test environment that supports both Consumer Experience and Sales teams. This role involves partnering with product, engineering, analytics, operations, compensation, and business unit leaders to build sales tests. They will be responsible for prioritizing tests based on the needs of the business and impact to revenue. They will then design, oversee, and report on these tests with the goal of providing clear insights and recommendations. This role will have direct reports within the test environment and will be responsible for actively coaching and developing these individuals. Upon test completions, the SME will be responsible for comprehensive analyses and test reviews provided to the Executive Leadership Team and all additional stakeholders.

This role will also research and develop solutions to improve and enable this department at all levels. The SME is responsible for the project management and oversight of these solutions, which includes partnering with third-party vendors, product, engineering, analytics, and all levels of leadership for successful system integrations.

Additional projects for the SME include project management with Product, Data, and Operations teams to improve performance and streamline workflows. The SME works closely with the Senior Manager of Quality, Director of Enablement, Senior Director of Consumer Experience, and others to maintain a tight focus on achieving project management milestones.

Duties & Responsibilities:
Develop, build content for, and oversee the management of Supervisor, Manager, Senior Manager training curriculum to ensure accuracy of information, flow of content, and transfer of knowledge are delivered by the Senior Managers
Develop enablement content for the team in Bogota, Colombia. This includes collaborating with Sitel’s leadership team supporting Training.
Complete knowledge and understanding of SalesForce, FocusFire and Yonyx
Develop a project management program for a performance management software and a content management system to support 450+ CSRs.
Maintain a flawless understanding of both Sales and Consumer Experience knowledge related towards scripts, quality processes and documentation, all company products/services, and core values.
Responsible for the continued development and education of the Sales Lab team members.
Onboard and educate the Operations Specialists to accelerate their leadership and facilitate for the new hire training classes and/or on-going education sessions for the floor.
Strategically assess Consumer Experience department needs and develop (or update) training programs
Collaborate with the Senior Manager of Quality to understand trends and develop quality training sessions
Collaborate with multiple Product Managers to understand new product or program initiatives, develop roll outs, and ensure all CSRs/RL are trained on the content.
Partner with Consumer Experience Sr. Leadership Team to provide performance analysis and post-rollout assessments for all CE and develop continued education/training sessions.
Develop, plan, and execute CX contests and ensure budget oversight.
Partner with the Instructional Designers to develop curriculums aligned with business needs to drive performance and quality for the Consumer Experience team.
Proactively generate reports and/or assessments related to Sales and Consumer Experience team’s performance, attendance, development, etc.
Manage multiple large projects and programs relevant to our organization.
Other duties as assigned.

Requirements:
Bachelor’s degree in education, communication, psychology or relevant field (preferred)
5+ years managing professionals and/or subordinate managers
3+ years of experience developing a training program
Knowledge with Learning Management Systems (preferred)
Proficient in Microsoft Excel
Proficient in Google Suite (Especially Google Sheets and Google Slides)

Key Competencies:
Strong Project Management Skills, PMP Preferred
Ability to Lead Peers
Ability to Lead Key Initiatives and Hold Stakeholders Accountable
Strong Leadership Skills
Effective Communication Skills
Strong Ability to Plan, Strategize, and Prioritize
Strong Time Management Skills
Strong Organizational Skills
Excellent Facilitation Skills
Ability to Coach and Develop Others / Problem Sensitivities
Ability to Assess Needs and Bridge Gaps
Attention to Detail
Strong Ability to Implement Feedback
Deductive Reasoning and Problem-Solving Skills


About realtor.com

At realtor.com®, we believe that everyone deserves a home of their own. We’re a community of nearly 2,000 employees who work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we’re there to lend a helping hand. Every month, over 85 million people trust us with their journey home by visiting our site and mobile apps, and we’d love to have you join our team to help.

We’ve got great offices in the U.S. and Canada with lots of sweet jobs to choose from, so we’re hoping you’ll join us on our journey to make buying, selling, renting, and living in homes easier and more rewarding for everyone.  

Let’s make a difference, together. For Real.

Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

#LI-KO1

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • GITDatabases
    • AWSDatabases

Location

Cool downtown office nestled in the bars and restaurants of East 6th Street

An Insider's view of Realtor.com

How does your team reward individual success?

We reward success through recognition and appreciation. We often celebrate wins loudly and with fun events. It's one of the best parts of our culture!

Fluker

Consumer Experience Manager

What projects are you most excited about?

I'm most excited about how we're scaling our outreach to consumers which allows us to help more people every day. Not only that, but I love the pace we have in testing new consumer experiences!

Diane

Senior Product Manager

How has your career grown since starting at the company?

I’ve been with Realtor.com for exactly one year and I’ve grown a great deal. I’ve expanded my literacy from AWS to Python to React Native and been mentored all along the way.

Yufeng

Senior Software Engineer

How do your team's ideas influence the company's direction?

With 100 million unique users to Realtor.com a month, we play a leading role in the world's largest real estate network, sitting uniquely in this position of big data, while still being a mid-sized company that is able to democratize the information throughout the business. It’s an incredible position to be in.

Anne

Vice President, Product Management

What unique initiatives do you have that encourage innovation?

Our consumer success model is best in class, yet we continuously strive to build even better services and products for for the Realtor.com consumer.

James

Senior Training Manager

What are Realtor.com Perks + Benefits

Realtor.com Benefits Overview

At Realtor.com we fully embrace the value of having an inclusive culture where people can be their whole selves and do their best work. Having healthy and happy employees is extremely important, which is why we offer all of our employees more than just great basic health coverage. We strive for a culture where everyone feels fully "at home."

Culture
Volunteer in local community
We love our neighbors and think it important to give back to those in need. Our employees come together to volunteer and donate to local and national causes near and dear to their hearts.
Partners with Nonprofits
From our volunteer work with Habitat for Humanity to our employee charitable gift matching per employee, our commitment to our communities is unwavering.
Friends outside of work
Eat lunch together
Intracompany committees
Realtor.com has an Employee Engagement and Culture volunteer committee who come together regularly to plan events, programs and celebrations, from holidays to sports to philanthropy, and more.
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mandatory company-wide training on Inclusive leadership and inclusive culture.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Our Employee Resource Groups invite our employees as they bring their whole, authentic selves to work and engage with one another in taking action to build a more diverse and inclusive work space.
Hiring Practices that Promote Diversity
Unbiased candidate sourcing, diverse candidate pools and removal of referral source data in support of unbiased candidate selection is our approach.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Realtor.com offers both short term and long term disability programs upon your date of hire at no cost to you.
Dental Benefits
Realtor.com® offers two dental plans through Aetna. The Aetna Dental PPO allows flexibility to see in and out-of-network providers, while the Aetna Dental DMO is a low-cost, in-network only plan.
Vision Benefits
Vision coverage is available through the Aetna Vision Preferred plan. It offers coverage for a variety of services both in and out-of-network.
Health Insurance Benefits
For the 2021 plan year, there is a choice of four medical plans offered through Aetna and Kaiser.
Life Insurance
Realtor.com® provides life insurance coverage for both Basic Life and Accidental Death and Dismemberment for all eligible employees.
Pet Insurance
Coverage is available for accidents, illnesses and preventive care.
Wellness Programs
Employees can access unlimited, on-demand, and personalized streaming videos on the topics of exercise, mindfulness, nutrition, sleep, and financial well-being.
Onsite Gym
Mental Health Benefits
News Corp and realtor.com provide a variety of choices for serving and supporting your emotional wellbeing needs.
Retirement & Stock Options Benefits
401(K)
At realtor.com®, there are two retirement saving accounts available; the Traditional 401(k) and the Roth 401(k). You may choose to contribute to either plan to participate in the employer matching.
401(K) Matching
The News Corp 401(k) Savings Plan provides a matching program of 100% of the first 1% and 50% of the next 5% to help you make the most of your money.
Performance Bonus
Match charitable contributions
Realtor.com offers charitable gift matching of up to $500 per employee annually.
Child Care & Parental Leave Benefits
Child Care Benefits
A dependent care FSA reimburses you for eligible child and adult care expenses such as day care, before/after school care, nursery school, preschool, and summer day camp.
Generous Parental Leave
Paid Parental Leave to include bonding, adoption, & surrogacy (20 weeks for primary caregivers and 4 weeks for secondary caregivers)
Flexible Work Schedule
Austin Tech Center employees have flexible start and end times.
Family Medical Leave
There may come a time when you need to begin a leave of absence to cover needs such as disability, caregiver leave, Family Member Leave Act (FMLA). MetLife will be your main point of contact.
Company sponsored family events
Annual events including friends and family members are a company highlight.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Pop-a-shot is an Austin favorite. All net!
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Realtor.com reimburses up to $5,000 annually, for graded courses/degree programs from accredited institutes. We also offer 50% reimbursement up to $2500 per year for job skill programs/certifications.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our HomeGrown Mentoring Program is available for all full time employees.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

When we show up to work each day, regardless of title or tenure, we all want to be heard, be valued, and know that our contributions matter.

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