Senior Sales Operations Analyst
About us
At Udemy, we're on a mission to improve lives through the power of learning. We're a leading global learning company and one of the world's largest education platforms, with more than 57 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.
Talented people are everywhere, and the right opportunity can be hard to come by. That's why we're focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.
Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page .
About you
You're an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that's internal with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You're ready for a challenge and aren't afraid to try new ideas.
About this role
The ideal candidate will require a strong understanding of SaaS quota and compensation math, familiarity with SaaS sales operations organizations and excel experience. You need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy. You roll up your sleeves and thrive in highly dynamic environments while implementing the necessary processes and tools to advance best practices for our organization. This role reports directly to the Head of Commission & We are actively building this team at Udemy - come help build the program!
Role is based in Denver, San Francisco, or Austin only.
What you'll be doing:
- Assist in annual global compensation plan strategy, guidelines, development and documentation
- Track attainment across the sales & customer success teams, including on-going Breadth of Performance analysis
- Analyze sales performance results and make recommendations to Sales Leaders, Finance and HR
- Oversee the commissions setup, processing, and analysis to ensure completeness and accuracy of commissions payments
- Manage global distribution of plans
- Provide visibility into plan/quota/attainment as well as payout information
- Compile analytics around commissions/bookings/revenue/attainment/ramp
- Work closely with Finance organization on commissions payroll activities and Sales / Customer Success organizations on inquiries, schedules and aceptions
- Establish yourself as a cross functional resource to identify, design and implement business processes that increase sales productivity and remove bottlenecks.
What you'll have :
- 5+ years professional experience for a Tech or SaaS company
- 3-4+ years experience in Sales Operations or Finance
- Experience working closely with senior sales leaders in a SaaS B2B business
- Experience with commissions software (i.e., CaptivateIQ, Xactly, Spiff, etc.)
- High degree of proficiency with SFDC
- Exceptional quantitative and MS Excel skills (sumifs, index/match and vlookup, table formulas).
- Excellent written and verbal communication skills.
- Get-it-done mindset: not afraid to roll up your sleeves, get into the data and analyse yourself, and do what it takes to get the job done - while also thinking and acting at a strategic level.
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at Udemy
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
- We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences . From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it.
- Learning is what we do - inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
- Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
- We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog .
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You've got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.
Udemy benefits:
Eligibility: Regular, full-time employees are eligible for Udemy's benefit programs.
Health plans: Medical, dental, and vision coverage (100% coverage for employee-only).
HSA/FSA/Commuter: Pre-tax savings/spending plans available; generous HSA employer contributions for those enrolled in the HDHP medical plan.
Life/Disability: Employer-paid life insurance (supplemental available), in addition to short-term and long-term disability.
Retirement: Access to 401(k) with annual employer contribution.
Wellbeing: Corporate memberships for meditation and mindfulness, therapy and coaching, financial planning, primary care, tele-health, health advocacy, parent/newborn support, and employee discounts.
Education: Free access to the entire course library on the Udemy and Udemy Business platforms; annual stipend for external learning beginning at six months of employment.
Charitable matching program: Employer match of monetary contributions to eligible nonprofits and charities that carry a 501(c)(3) tax status (up to $100 per year).
Vacation: 15 days per year of Paid Time Off for hourly; flexible Discretionary Time Off for salaried.
Parental benefits: 8 weeks of leave at 100% pay for parents who take time off from work following the date of birth, adoption, or foster placement beginning at six months of employment; this amount is in addition to pregnancy-disability benefits at 100% pay, if applicable; a $25,000 lifetime benefit for reimbursement of eligible fertility, adoption, and surrogacy expenses.
Holidays: 11 paid holidays throughout the year.
Would you like to learn more about Udemy? Here are a few resources:
How Udemy Started [video]
Investor Overview
Information regarding data privacy is available within the Udemy Careers Privacy Notice .