Senior Salesforce Administrator

| Austin

Our Business Operations team is looking for a Senior Salesforce Administrator to join our Austin office. As a Senior Salesforce Administrator, you'll have an integral part in managing projects and enhancements on the most interconnected system across business units.

 

Job Description:

  • Partner directly with business units to identify system needs, gather requirements, assist with prioritization and successful project delivery.
  • Look at the SFDC ecosystem strategically and advise stakeholders on ways to improve their processes.
  • Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure quality delivery of enterprise solutions.
  • Collaborate with business partners to define requirements and manage expectations from project inception through delivery.
  • Implement and maintain Salesforce customizations, perform maintenance, manage reporting, and assist with integrations.
  • Administer, configure, and enhance Salesforce.com using declarative tools. This includes custom fields and objects, workflows, validation rules, page layouts, record types, process builder, flows, reports, and bulk data load utilities (e.g. Data Loader).
  • Engage with Customer Support, Engineering, Professional Services, Sales, and various operations teams to develop solutions and resolve problems.
  • Provide prompt and complete resolution to technical challenges and business issues.
  • Evaluate and analyze software products and recommend add-ons to improve business systems ROI.
  • Assist with supporting other systems (such as JIRA) as needed.

 

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field
  • Salesforce Advanced Administrator certifications required. Architect and Developer certifications a bonus.
  • 5+ years of experience in a Salesforce Administrator role
  • 4+ years of experience building Flows and Processes
  • Experience with Sales Cloud, Service Cloud and integrations to Financial Force PSA, Salesforce CPQ, and/or Gainsight is highly desired
  • Demonstrated ability to work across platforms, participate in multiple projects, and solve technical and business problems
  • Demonstrated ability to work in a distributed, team-oriented, collaborative environment 
  • Excellent communication, interpersonal, analytical, troubleshooting, and problem-solving skills
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
We provide breakfast tacos on Tuesday with light breakfast items available everyday (yogurt, etc.). Employees get free lunch on Monday, Wednesday, Thursday and we have lunch drop available Tu and Fr.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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