Senior Salesforce Administrator

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About ThousandEyes

ThousandEyes empowers enterprises to see, understand and improve digital experiences for their customers and employees. The ThousandEyes cloud platform offers unmatched vantage points throughout the global Internet and cloud providers, delivering immediate visibility into the digital experience for every user, application, website or service, over any network. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP, 120+ of the Global 2000, 65+ of the Fortune 500, 6 of the 7 top US banks, and 20 of the 25 top SaaS companies.

About the Role

ThousandEyes is seeking a highly motivated Senior Salesforce Administrator to join our Global Sales Operations team.  You’ll be a key member of our team and instrumental in defining the business processes to scale the company. As the point person for Salesforce operations, you will lead a team while working closely with the cross-functional business partners across the organization. You will be responsible for ongoing optimization requests of our Salesforce instance by responding to and delegating tickets, gathering requirements, developing processes based on best practices, and implementing automation to increase efficiency. This position requires an individual who is team-oriented and able to delegate, excited to support a growing sales org, driven to produce high-quality results, and a self starter that thrives on learning and continued improvement.  

An example of a near-term focus will be implementing a partner portal and processes (we’re growing our channel business rapidly!) while managing integration with our parent company’s processes and systems. 

Responsibilities

  • Help strategize how to scale our Salesforce org (we’re growing rapidly!) and pinpoint where we can be more efficient
  • Organize and lead cross-functional project teams to define, design, select, document and deliver corporate business systems and processes that solve complex technical and business needs
  • Keep up to date with Salesforce releases, features and best practices. Make recommendations to management regarding implementation as appropriate
  • Strong project management skills desired; ability to juggle multiple projects and deliverables at once while keeping tight and ever-changing deadlines is a must
  • Lead a team to provide on-going support and system administration to quickly fix issues with Salesforce.com

Qualifications

  • Experienced in all software development project phases, including requirements gathering, system design and build, testing, and end user training. 
  • Analytically strong with A+ written and verbal communications skills.  Able to communicate effectively with different levels within an organization from an individual contributor to C-Level.  
  • Able to manage multiple Salesforce initiatives simultaneously with the willingness to jump in and help on projects that pop up and learn something new
  • Strong analytical and problem-solving skills. Able to think through scenarios, understand the impact to the business, provide and execute recommendations.
  • Strong understanding of Salesforce Sales Cloud technical requirements, system configuration, user requirements, and change management
  • Experience with data consolidations and de-duplication 
  • Experience in supporting, designing, and developing Salesforce.com in a large enterprise environment
  • Understanding and experience with security features (SSO, Org-Wide Permissions, Field Level Settings)
  • Experience integrating and configuring Salesforce 3rd party integrations such as Salesforce CPQ (Steelbrick), Marketo, Zinfi, and Zuora.
  • BA/BS/Masters in Economics, Business, Engineering, or other quantitative field
  • 5+ years of experience working as a Salesforce Administrator
  • Previously in a team lead or manager role 
  • Salesforce Administrator Certification

It’s a plus if you have the following:

  • Experience with Lightning
  • Experience with Salesforce Service Cloud
  • Understanding of Apex, Visualforce, and JavaScript capabilities
  • Broad experience working with Executives, Marketing, Sales, Support, and Finance users and understanding their diverse needs 
  • Salesforce Advanced Administrator Certification preferred
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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • VueLibraries
    • SpringFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

ThousandEyes is in the heart of Austin. Located downtown, we are next to great coffee shops, restaurants, and entertainment.

An Insider's view of ThousandEyes (part of Cisco)

What are some social events your company does?

At ThousandEyes we celebrate our employees each month with many different events that have ranged from birthday celebrations to a Halloween costume contest and a field day at Zilker Park. Our goal is to create an environment where we are celebrating our entire team!

Christie

Workplace Services Manager

How does the company support your career growth?

ThousandEyes truly values its employees and that was clear to me from day one. I always thought that transitioning out of sales would be impossible without an MBA, however the opportunity was afforded to me at ThousandEyes.

Charles

Customer Success Manager

How do your team's ideas influence the company's direction?

One of our Sales DNA principles is "no limits". We demonstrate exponential thinking, we dream big, inspire our peers and act as the spark for change. I would say this is a common theme / trait across the tribe.

Luvlynn

VP, Inside Sales

How would you describe the company’s work-life balance?

I believe ThousandEyes overall culture drives a positive work/life balance. Wellness is a DNA principle of ours, and it is truly taken to heart in all sense of the word. Top down, taking time away from work to spend quality time with family and/or doing what you love is encouraged and celebrated.

Doug

Account Management Director

What are ThousandEyes (part of Cisco) Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Excellent medical, dental, vision and life insurance. Gym discounts, wellness, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy friendly options (when we are in the office)!

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