Senior Strategic Partner Manager, Payments at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a "Best Place to Work" in Austin 2019, is looking for an ambitious Partner Manager to join our growing Strategic Business Development Team. In this role you will manage your assigned Strategic Partner(s) on a global, national and/or regional basis.
 
The Partner Manager acts as the primary point of contact for their assigned partners, providing partner management and responsibility for creating strategic plans to drive the partner solution growth, and partner merchant growth into BigCommerce. They will also develop and manage initiatives to drive the awareness and adoption for the partners solution to BigCommerce’s merchants. Their focus will be on managing the overall Partner relationship including merchant communications, partner coordination, merchant migration, pricing alignment and internal communications. The Partner Manager will be measured against a set of success criteria, including attach rate, retention, revenue growth, and process alignment.

What You’ll Do

There are three primary responsibilities for this role:

  1. Product: working closely with the BigCommerce Product and Product Marketing teams, ensuring that BigCommerce is offering the market leading payment solutions and payment related offerings to our merchants, through partners. 
  2. Merchant Acquisition: collaborating with the BigCommerce Partner Marketing team, designing and launching sell with and sell through merchant acquisition programs, which may include email campaigns, in-product messaging, co-selling, and up-sell campaigns.
  3. Revenue Growth: owning Partner KPIs around revenue share and merchant acquisition, driving SaaS Other revenue for the company. 

More detailed responsibilities include:

  • Manage new and existing assigned payment portfolio partners by maintaining relationships with decision makers at the executive and management levels.
  • Lead new opportunities within partnerships through creative strategic thinking to capitalize on new revenue potential and innovative product enhancements
  • Work with the partners to develop integration success metrics, including specific KPIs that drive merchant adoption and revenue growth for both BigCommerce and the partner.
  • Act as primarily point of contact / product strategy owner for assigned partnerships
  • Work closely with the BigCommerce Product and Client Success teams to ensure smooth on-boarding experiences and servicing processes of acquired merchants using partner integrations via the BigCommerce platform.
  • Lead and collaborate with the BigCommerce team to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within BigCommerce and within partner organizations.
  • Work closely with the Partner Marketing team to design and implement communications activities, ensuring high retention of acquired merchants.
  • Plan, organize, lead, and manage revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus.

Who You Are

  • 7+ years experience managing partnerships and coordinating and designing co-marketing programs with partners to drive merchant awareness and revenue growth in a high volume, fast-paced environment.
  • Experience in the payment industry, specifically online payment processing from a merchant, shopper and technology provider perspective is a plus
  • Bachelor’s degree, ideally in business or similar field preferred.
  • Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients. 
  • Strategic - You thrive on challenges, are agile, possess a great deal of perspective and have a clear vision, tolerance for risk, and ability to navigate ambiguous situations. 
  • Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue quotas and objectives, within a complex client acquisition driven business, preferably in the mid-market or enterprise space.
  • Master Negotiator - You are a great salesperson who will be the role-model of excellence for the team. Your experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships.
  • Action Oriented - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others.
  • Business Acumen - You know how businesses work, keep up with relevant practices and trends, and know the competition.
  • Master Communicator - You provide the information people to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical.
  • Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time. 
  • Composed - You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment.
  • A Planner - Your have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easily development and maintain schedules.
  • Driven - You are bottom-line oriented, can be counted on to exceed goals, and are constantly pushing yourself and others for results. 
  • Flexible - You not only cope with change, you thrive on it and can shift gears comfortably. 
  • Personable - You are positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members.
  • Comfortable using technology - Strong Internet, email, and electronic document management skills. Knowledge of Salesforce a plus.
  • Travel Flexible - Ability to travel domestically or internationally as needed. This job may require upwards of 50% travel (~25 weeks annually) to meet with partners which may require overnight stays or week long stays at locations (depending on project).
 
 
Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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