Strategic Partner Manager
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.
BigCommerce, the leading cloud commerce platform for fast-growing brands, is looking for an ambitious Partner Manager to join our growing Strategic Business Development Team. In this role you will manage your assigned Strategic Partner(s) on a global, national and/or regional basis.
The Partner Manager acts as the primary point of contact for their assigned partners, providing partner management and responsibility for creating strategic plans to drive the partner solution growth, and partner merchant growth into BigCommerce. They will also develop and manage initiatives to drive the awareness and adoption for the partners solution to BigCommerce’s merchants. Their focus will be on managing the overall Partner relationship including merchant communications, partner coordination, merchant migration, pricing alignment and internal communications. The Partner Manager will be measured against a set of success criteria, including attach rate, retention, revenue growth, and process alignment.
What You’ll Do
- Manage new and existing Strategic Partners by maintaining relationships with decision makers at the executive and management levels.
- Work with the Partners to develop integration success metrics, including specific KPIs that drive merchant adoption and revenue growth for both BigCommerce and the partner.
- Act as primarily point of contact / product owner for partnership.
- Work closely with the BigCommerce Product and Client Success teams to ensure smooth on-boarding experiences and servicing processes of acquired merchants using partner integrations via the BigCommerce platform.
- Lead and collaborate with the BigCommerce team to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within BigCommerce and within partner organizations.
- Work closely with the Partner Marketing team to design and implement communications activities, ensuring high retention of acquired merchants.
- Liaise with the BigCommerce Product Team and the Partner to ensure acquired merchants are migrated with required product/solution roadmap to allow for continuity with regard to their existing solution.
- Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus.
Who You Are
- 5+ years experience managing partnerships and coordinating and designing co-marketing programs with partners to drive merchant awareness and revenue growth in a high volume, fast-paced environment.
- Bachelor’s degree, ideally in business or similar field preferred.
- Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients.
- Previous work in an M&A organization desired.
- Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue quotas and objectives, within a complex client acquisition driven business, preferably in the mid-market or enterprise space.
- Master Negotiator - You are a great salesperson who will be the role-model of excellence for the team. Your experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships.
- Action Oriented - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others.
- Business Acumen - You know how businesses work, keep up with relevant practices and trends, and know the competition.
- Master Communicator - You provide the information people to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical.
- Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time.
- Composed - You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment.
- A Planner - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easily development and maintain schedules.
- Driven - You are bottom-line oriented, can be counted on to exceed goals, and are constantly pushing yourself and others for results.
- Flexible - You not only cope with change, you thrive on it and can shift gears comfortably.
- Personable - You are positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members.
- Comfortable using technology - Strong Internet, email, and electronic document management skills. Knowledge of Salesforce a plus.
- Travel Flexible - Ability to travel domestically or internationally as needed. This job may require upwards of 50% travel (~25 weeks annually) to meet with partners which may require overnight stays or week-long stays at locations (depending on project).
Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.
Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.