Senior Strategic Partner Manager at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce named a 2020 "Best Place to Work" in Austin, is looking for a Senior Manager, Strategic Partnerships. As a Senior Strategic Partner Manager you will lead a team and act as the primary point of contact for your assigned partners, providing partner management and creating strategic plans to drive the partner solution growth, and partner merchant growth into BigCommerce. You will also develop and manage initiatives to drive the awareness and adoption of the partner’s solution to BigCommerce’s merchants. Your focus will be on managing the overall Partner relationship including partner communications, partner coordination, MRR sourcing, and internal communications. You will be measured against a set of success criteria, including MRR attainment from partner leads, partner success on the platform as represented in SaaS-Other and overall partner growth with BC.

What You’ll Do

  • Collaborate with the BigCommerce Partner Marketing team, designing and launching merchant acquisition programs, which may include email campaigns, in-product messaging, co-selling, and up-sell campaigns.
  • Own Partner KPIs around revenue share and merchant acquisition, driving SaaS and SaaS-Other revenue for the company.
  • Manage new and existing assigned portfolio partners by maintaining relationships with decision-makers at the executive and management levels.
  • Lead new opportunities within partnerships through creative strategic thinking to capitalize on new revenue potential and innovative product enhancements
  • Work with the partners to develop integration success metrics, including specific KPIs that drive merchant adoption and revenue growth for both BigCommerce and the partner.
  • Act as a primary point of contact/product strategy owner for assigned partnerships
  • Work closely with the BigCommerce Product and Client Success teams to ensure smooth on-boarding experiences and servicing processes of acquired merchants using partner integrations via the BigCommerce platform.
  • Lead and collaborate with the BigCommerce team to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within BigCommerce and within partner organizations.
  • Work closely with the Partner Marketing team to design and implement communications activities, ensuring high retention of acquired merchants.
  • Plan, organize, lead, and manage revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus.
  • Lead, inspire, manage, and develop your team to ensure your collective success

Who You Are

  • 7+ years experience managing partnerships and coordinating and designing co-marketing programs with partners to drive merchant awareness and revenue growth in a high volume, fast-paced environment.
  • Bachelor’s degree, ideally in business or similar field preferred.
  • Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients. 
  • An achiever that thrives on challenges and has a proven history of successfully, consistently achieving revenue quotas and objectives, within a complex client acquisition-driven business, preferably in the mid-market or enterprise space.
  • A great salesperson who will be the role-model of excellence for the team. Your experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships.
  • A master communicator with excellent communication (written and verbal), presentation, and client/partner relationship skills.
  • Cool under pressure and able to remain collected and focused in a fast-paced, high pressure, dynamic environment.
  • Comfortable using technology - Strong Internet, email, and electronic document management skills. Knowledge of Salesforce a plus.
  • Able to travel domestically or internationally as needed. This job may require upwards of 25% travel (~12 weeks annually) to meet with partners which may require overnight stays or week-long stays at locations (depending on the project).

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings

INDSP

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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