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Services Solutions Consultant

| Austin

Are you energized and enthusiastic about delivering high-quality solutions to end users? Are you excited about leading cross-functional teams to implement software within our Non-Profit and Public-Sector Customers? If so, keep reading!

 What you'll do

The Services Solutions Consultant works closely with Project Managers, Implementation Consultants, Form Builders, Developers (and other resources as needed) to assess, design and implement SSG's largest and/or most strategic customers. The primary responsibility of the Services Solutions Consultant is to design the vision and detailed design the solution that meets the customer's complex requirements taking into consideration interfaces, data migration, customizations, and other diverse elements of the total solution. This role will establish, use, and educate others regarding best practices in the application(s). This role is responsible for the overall customer-specific solution's quality, scalability and usability, providing oversight for the design of an enterprise system that meets and exceeds customer expectations. Services Solutions Consultant are expected to acquire and maintain expertise in the full suite of ETO and/or Apricot products, modules and features such that new, creative and previously unchartered paths to achieving customer requirements are pursued. Architects will serve as key team members for major implementation projects, with oversight responsibility for the work of a group of Implementation Consultants.

  • Accountable for large-scale complex application design, configuration, development, and integration for customer specific solutions
  • Work with a team in gathering requirements for complex systems from customer subject matter experts
  • Expertly perform technical demonstrations of solution to clients and relate to specific client workflows.
  • Produce clearly articulated solution documents and demonstrations, with the ability to estimate hours/costs/resources/timeline necessary to complete the work
  • Ensure the deliverables of cross functional teams meet the requirements in a seamless fashion for customers
  • Work in collaboration with Project Managers, technical resources, Implementation Consultants and customer subject matter experts to ensure the architectural integrity and long-term supportability of proposed and implemented solutions
  • Contribute to project deliverables and documentation as needed
  • Lead work sessions with customer subject matter experts to thoroughly evaluate and understand requirements
  • Maintain up to date expertise of all ETO and/or Apricot features, modules, add-ons, etc.
  • Collaborate with internal technical resources to envision and design solutions which require code-based work, which complement the configured solution of the core product
  • Clearly and regularly communicate to Project Managers all anticipated completion dates, risk factors, and any changes in scope
  • Properly handle project risk and escalations, involving department management when necessary
  • Contribute to the on-going development and improvement of standardized project implementation methodologies, particularly for integrating complex technical solutions into existing ETO and/or Apricot implementation methodologies
  • Maintain accurate project records in SSG's internal CRM
  • Responsible for mentoring, coaching and promoting knowledge sharing and expertise development across the department and company
  • 4+ years of professional experience
  • 2+ years of related experience in software implementation with external customers
  • Strong technical background in web technologies, databases, and integrating with other third-party software
  • Experience effectively documenting requirements and documenting solution design – able to articulate and provide examples of methodologies used
  • Solid troubleshooting skills and the ability to work independently
  • Demonstrate understanding of and commitment to Social Solutions' vision of becoming the premier provider of performance management software in the country.
  • Experience with data migration projects including but not limited to planning, mapping, execution, and QA
  • Strong knowledge of and experience with reporting packages (Business Objects Web Intelligence preferred) and databases (SQL), including the ability to create custom queries for data analysis purposes.
  • Highly proficient in Microsoft Excel

Preferred Additional Experience:

  • Experience with human services/social services programs or organizations
  • Familiarity with local, state, and/or federal government databases and reporting requirements
  • Experience as a government contractor or working as part of a project team for government contracts
  • Experience with XML programming
  • Highly proficient in Microsoft Access
  • Direct experience as part of a software implementation team
  • SFDC
  • Master's Degree (i.e.: Computer Science, Social Work, Criminology)

Why We're Awesome

Recently named one of Built In Austin's Top 5 Best Companies to Work for in Austin. At Social Solutions, we're mission focused and results oriented! We're a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Our clients affect countless lives every day. That's why we go above and beyond to provide tools to get the job done. We help non-profits get to the heart of their data so they can maximize their efforts to do even more good. We help those that are changing the world.

What You'll Get

  • Amazing coworkers
  • 100% employer paid benefits for employees
  • 8 hours per quarter of volunteer time
  • Company sponsored events and happy hours
  • Career advancement opportunities
  • That's not all, folks! 

In order fulfill Social Solutions' mission to "help people transform lives," we seek to build teams that leverage diverse perspectives to create an innovative and welcoming environment.

To that end, we make employment decisions based on qualifications, merit, and business need. Social Solutions does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • TrustRadiusAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • SmartsheetManagement
    • WordpressCMS
    • ZapierCMS
    • SalesforceCRM
    • DrawloopCRM
    • TenfoldCRM
    • DocuSignCRM
    • OutreachCRM
    • MarketoLead Gen
    • BizibleLead Gen
    • TableauLead Gen

Location

10801 North Mopac Expressway, Austin, TX 78759

An Insider's view of Social Solutions

How does your team reward individual success?

Leadership recognizes hard work and talent and rewards their top performing employees - I've been promoted, named "Rookie of the Year", and been placed into a program to accelerate my growth even further with my other high potential colleagues.

Joel

Software Engineer

What's the biggest problem your team is solving?

I joined Social Solutions Global to work on updating and innovating a key part of the product offering. My team is handling the inefficiency of developing for parallel monoliths by introducing cutting edge tools and cloud scaling. The technical potential will enable great rewards for our clients!

Chris

Software Developer

How has your career grown since starting at the company?

Since joining Social Solutions, I’ve been pushed to learn & develop faster than in any previous role. I was paired with a mentor to guide my development and make sure I was focusing on the right areas. This lead to my promotion into a team lead role where I’m being tasked with managing a team while continuing to thrive in my day-to-day duties.”

Michael

Team Lead, Renewals

What is your vision for the company?

As the leading provider of outcomes software to the philanthropic community, we are changing the way that data and analytics are used. We're able to do this because we hire smart and passionate employees. We envision a world where organizations can see their impact in real time, and can take action on those insights to transform human lives.

Kristin

CEO

How does the company support your career growth?

My favorite part of working at Social Solutions is that I get to stay connected to my nonprofit roots while working at a rapidly growing tech company. There’s so much room for professional growth and promotion which is highly motivating!”

Sarah

Mission Sales Specialist

What are Social Solutions Perks + Benefits

Culture
Volunteer in local community
Receive up to 8 paid hours per quarter to volunteer with a non-profit organization of your choice.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Dependent Care FSA allows you to set aside up to $5,000 per plan year to cover expenses such as day care, after-school programs, and mroe so you and your spouse can work or go to school.
Disability Insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Dental Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Vision Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Health Insurance Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Life Insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Pet Insurance
Wellness Programs
Our Wise and Well program offers monthly events incorporating physical, intellectual, emotion, financial and social well-being – like chair massages, financial planning workshops, and happy hours.
Onsite Gym
Our building, Braker Point, is currently building an onsite gym.
Retirement & Stock Options Benefits
401(K)
We offer a 401K match to help our employees invest in their future retirement.
401(K) Matching
Social Solutions' 401(K) retirement plan matches 50% of an employee's contributions up to 3% of their annual base salary.
Performance Bonus
Many individual contributor roles at Social Solutions are eligible for an annual performance bonus. Bonuses are based on a percentage of the employee's salary and are paid during performance reviews.
Child Care & Parental Leave Benefits
Generous Parental Leave
We recognize the importance of bonding with a new baby, so new parents receive paid off for both birthing and non-birthing leave.
Flexible Work Schedule
Social Solutions employees are encouraged to work with their manager to establish a schedule that works both for them and for the business.
Family Medical Leave
Social Solutions will provide up to 12 weeks of unpaid, job protected leave to eligible employees for a variety of reasons.
Vacation & Time Off Benefits
Unlimited Vacation Policy
To enhance our work hard, play hard culture we offer a Flexible PTO policy which means that employees are able to take as many days off as they need, provided they have pre-approval from their manager
Paid Volunteer Time
Social Solutions provides each employee with 8 hours of paid volunteer time per quarter. Employees are encouraged to volunteer with an organization of their choice.
Paid Holidays
Social Solutions offers all employees 9 paid holidays.
Paid Sick Days
Social Solutions employees are able to take paid sick days as a part of our Flexible PTO policy.
Perks & Discounts
Beer on Tap
Social Solutions is expanding our Austin office and has plans to have draft beer available on both floors in our office.
Casual Dress
Social Solutions' culture is laid back and our dress code matches that. Employees dress in casual clothing every day.
Company Outings
Social Solutions has an annual summer party and a holiday party for all employees and a guest. Past parties have included a casino night, a shrimp boil, and of course eating BBQ.
Game Room
The Social Solutions break room includes an arcade machine with over 1000 games, a ping pong table, pop a shot basketball, and corn hole. We're very competitive and regularly hold gaming tournaments.
Happy Hours
We work hard and we play hard. Social Solutions hosts happy hours once per month either in our office break room or at a local bar.
Parking
We recognize that Austin isn't known for it's public transportation, so we have on-site parking for all employees.
Recreational Clubs
Social Solutions offers a variety of groups for employees to join that range from sports leagues to breakfast clubs and book clubs.
Professional Development Benefits
Job Training & Conferences
We offer a 2-Day New Hire Orientation, monthly professional development training, a High Potential program that accelerates growth of our top talent, and the LEAD program which is offered to managers.
Tuition Reimbursement
Social Solutions offers $1,500 per year toward role related graduate and undergraduate programs or $500 per year for continued education courses.
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