Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is looking for an Audience Learning Manager to oversee the onboarding, solutions expertise and sales effectiveness curriculum for SMB as part of the Global Sales Learning team. This position will partner with our regional GSL Sales Learning Leaders to assess, define and inform development of learning solutions to address specific learning needs across the global sales organization. This Audience Learning Manager will also partner with various cross-functional teams to ensure that our learning solutions are informed and aligned with business needs from Product Marketing and other critical Global Marketing Solutions teams. The ideal candidate will have a strong understanding of Facebook and/or the digital media industry, expertise in identifying needs and building strategies for how we meet those needs with innovative learning solutions, demonstrated expertise in partnering with sales and business stakeholders, problem solving and project management, as well as passion for driving the success of our sales force and of advertisers on Facebook. This position is full-time based in Menlo Park or Austin.

Responsibilities

• Primary partner to sales and business stakeholders associated with the role

• Deeply embedded in the supported role’s organization and facilitator of the role expertise networks to have deep understanding of the audience needs

• Owns translation of role expectations grids into a MECE (mutually exclusive, collectively exhaustive) set of learning outcomes and objectives for the role used to map and prioritize needs and associated learning solutions

• Curates/manages the role-based learning journeys end-to-end ensuring a seamless learning experience and prioritization of gaps

• Plug learning gaps through either a) identification of existing resources (posts, Lynda.com, etc.), b) creation of low-effort content (shoot a video with a SME) or c) adding the item to the Global Production priority list

• Partners with in-region GSL teams to implement global role initiatives

• Drives scaled communications to ensure awareness and consumption

• Build relationships within L&D, Blueprint, GSL and other cross-functional business partners, globally, to collaborate on skill gaps and learning priorities

Minimum Qualifications

• Experience in managing senior stakeholder relationships

• Track record of learning solution development

• Experience designing and developing learning curriculum aligned to specific audience needs

• Sales, ad tech and learning acumen

• Ability to demonstrate consultative skills, project management, needs analysis, and evaluation skills

• Ability to leverage innovative thinking to program deliverables

• Ability to work independently, manage multiple concurrent projects, and drive initiatives in a cross-functional environment

• Demonstrated collaboration and communication skills

• Resourceful and solution oriented

Preferred Qualifications

• Sales and or digital marketing background as context for understanding specific sales or business needs and appropriate learning experiences

• Prior SMB Account Manager/Partner Manager or Contact Center Trainer experience

• Experience with Facebook’s family of products and services

• Experience working with or in support of diverse communities