Solutions Analyst, Enterprise

| Austin | Hybrid
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2020 "Best Place to Work" in several cities, is looking for a Solutions Analyst for our Austin Office to enable our Enterprise customers to meet their business requirements with their online stores. You will use your unparalleled consultative skills to help our Enterprise customers during onboarding to the BigCommerce platform and throughout the customer lifecycle. The right candidate will possess strong client relationship skills, the ability to communicate effectively, and the creativity to engineer solutions for the ever growing enterprise companies bringing SaaS ecommerce into their ecosystem. 

What You’ll Do

  • Serve in the role of product subject matter expert to assist the Customer Success Management team by providing technical expertise, assistance troubleshooting issues, and identifying expansion opportunities.
  • Research, evaluate, and recommend new, existing, and emerging services, technologies, and platforms to help meet business requirements.
  • Collaborate with Enterprise Account Managers and Implementation Managers to assist in solution feasibility/estimates, help develop overall implementation plan, and serve as subject matter expert to implement solutions
  • Provide technical advice regarding architectural questions, solution deployment prerequisites and features to clients and internal stakeholders.
  • Understand how to conduct requirements, design, implementation, and operations phases of a project
  • Assist in gathering customer business requirements, and assist in forming a Business Requirements Document (BRD).
  • Collaborate with internal team and partners to help create a Functional Specification Document to meet customer’s business needs and help drive implementation. 
  • Help perform consultative, solutions-based design for business clients who desire outsourced infrastructure options to enhance their own technical capabilities
  • Help provide consultative services based on prospect’s requirements and available  product offerings
  • You will assist the Customer Success team in a pre/post-sales technical process: installation, deployment, training, technical check-ups, and escalation management

Who you are

  • Bachelor’s degree in Computer Science, Information Technology or a technical discipline (e.g., engineering) or equivalent required.
  • 2+ years of experience in developing and implementing integration solutions around key technologies.
  • 1+ years experience successfully developing and executing SaaS implementation projects from pre-sales to customer success including solution scoping and gap analysis, enterprise cloud systems integration, data migration, customer launch, and technical operations and troubleshooting.
  • Basic knowledge of programming languages such Java, Ruby, Python, PHP,  JavaScript, HTML with strong programming ability in 2 or more of these languages.
  • A hands-on analyst, technologist, and architect who has deep experience developing and delivering enterprise solutions on cloud platforms. The analyst will have responsibility to help develop an overall architecture for the solution; for ensuring the completeness of the architecture, in terms of adequately addressing all the stakeholders needs.
  • The position will reside within the Professional Services team, reporting to the lead Solutions Architect, and will work closely with internal sales engineers, Customer Success Managers, Account Managers, Onboarding Consultants, and external customer technical/business resources. The Solutions Analyst will work with customers to understand their business objectives and functional requirements and assist in the technical efforts to ensure the successful implementation of those requirements to achieve stated business objectives.
  • A highly creative technical individual that can quickly learn various product offerings and/or applications, and then translate information learned into multiple technical solutions. Will need to quickly scale up in knowledge around Enterprise level apps/partners at BigCommerce to quickly determine the most efficient solution that also meets the budget needs of Mid-Market to Enterprise level ecommerce clients.

SPECIALIZED KNOWLEDGE REQUIRED 

  • Knowledge in architecting commercial-scale cloud systems leveraging IaaS, PaaS or SaaS infrastructure.
  • Understanding of various database architectures (RDBMS, NoSQL, Document database, etc.) 
  • Knowledge of RESTful APIs, SOA/Web Services, ecommerce, content management systems, internet security standards, and fraud prevention.
  • Strong understanding of other services and services providers in the following Cloud service layers: IaaS (AWS, Google, etc.), SaaS (Salesforce, Successfactors, etc.), PaaS (Azure, Amazon AWS, Google App Engine)
  • Strong understanding and experience integrating with and designing for SaaS providers
  • Basic skillset in the implementation of security standards in code such as OAuth, SAML, and other Tokenization and authentication methods and systems; understanding of security, SSO and federation technologies as applied cloud infrastructure. 
  • Experience with waterfall/SDLC processes, agile development methodologies, and post-production release processes
  • Experience in the ecommerce industry.

QUALIFICATIONS

  • Excellent communications skills – both verbal and writing with experience producing requirements and design documentation to be leveraged as inputs to design/development and SOWs
  • Experience performing needs assessments, and making recommendations based on the discovered needs
  • Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
  • Experience with distributed systems and web architecture
  • Experience with modern software engineering concepts, the software life cycle, and application software development using a variety of technologies.
  • Experience in defining highly available solutions.
  • Perform hands-on solution design, solution architectures, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects
  • Ensure solution is scalable and meets overall business requirements
  • Experience in hands on design, prototyping, development, configurations, testing and other implementation activities   
  • Ability to develop appropriate solution design and reference architectures to drive high-scale system adoption and global deployment performance optimization.   
  • Ability to work with customers to develop and deliver solution roadmap guidance and continuity planning across major versions of our software and service offerings.
  • Ideal work experience would include all of the following: technical consulting, solution design, project envisioning, planning, development, and deployment. 
  • Excellent organization skills with the ability to handle multiple projects simultaneously and independently
  • Excellent and proven analytical and problem solving skills
  • Proficient with common office applications, including MS Office Suite, Lucid Charts, Salesforce, and Project Management software.    
  • Periodic travel will likely be required

Diversity, Equity & Inclusion at BigCommerce

 

We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.

 

Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

 

Current BigCommerce Employees: Please use the internal job board to apply for openings

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

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