Solutions Architect, Enterprise (Remote) at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2021 "Best Place to Work" in Austin, TX, is looking for an Enterprise Solutions Architect. The Enterprise Solutions Architect specializes in evaluating business requirements and turning them into solutions or products and also has equally impressive people and technical skills. This is a person who thrives at solving problems and has an insatiable urge to learn. Well respected by technical and non-technical individuals, this person is an influential leader, coach, manager and engineer and will rely on strong consultative skills to help our Enterprise customers during onboarding and throughout the customer lifecycle.

This is a remote position and the ideal candidate will reside in Austin, TX, or in any major city in the US.

What You Will Do

  • Serve in the role of product subject matter expert to assist the Customer Success Management team by providing technical expertise, assistance with troubleshooting issues, and identifying expansion opportunities.
  • Perform analysis and provide systems architecture solutions and leveraging new, existing, and emerging services, technologies, and platforms in a services and sales-oriented environment.
  • Identify and translate customer needs into a clear set of requirements for downstream feasibility and estimation.
  • Collaborate with Customer Success Managers and customers to drive solution estimates, develop overall implementation plan, and serve as a technical expert to implement solutions.
  • Provide expert-level support for cloud and hybrid cloud use cases.
  • Organize additional technical resources within the organization to address client needs when necessary.
  • Provide technical advice regarding architectural questions, solution deployment prerequisites and features to clients and internal stakeholders.
  • Understand how to conduct requirements, design, implementation, and operations phases of a project.
  • Perform POC on new use cases to propose and design solutions as per business-technical needs.
  • Design, develop, and deliver project engagements (complete lifecycle).
  • Work with Product Management to help drive appropriate product enhancements.
  • Perform consultative, solutions-based design for business clients who desire outsourced infrastructure options to enhance their own technical capabilities.
  • Provide consultative services based on prospect’s requirements and available product offerings.
  • You will assist the Customer Success team in a pre/post-sales technical process: installation, deployment, training, technical check-ups, and escalation management.
  • Developing technical and architectural roadmaps and using them to proactively drive new technology adoption.
  • Provide mentorship, training and supervise developers.
  • Work with Global teams as required.
  • A hands-on analyst, technologist, and architect who has deep experience developing and delivering enterprise solutions on cloud platforms. The architect will have responsibility to develop an overall architecture for the solution; for ensuring the completeness of the architecture, in terms of adequately addressing all the stakeholders needs.
  • Work with customers to understand their business objectives and functional requirements and lead the technical efforts to ensure the successful implementation of those requirements to achieve stated business objectives.
  • Analyze current trends in the ecommerce industry and the technology architecture field and provide recommendations and training.

Who You Are

  • Bachelor’s degree in Computer Science, Information Technology or a technical discipline (e.g., engineering) or equivalent required.
  • 4+ years of software development experience or technical support experience. 
  • 7+ years of experience in architecting and implementing integration solutions around key technologies.
  • 3+ years experience successfully leading and executing SaaS implementation projects from pre-sales to customer success including solution scoping and gap analysis, enterprise cloud systems integration, data migration, customer launch, and technical operations and troubleshooting.
  • 3+ years management experience is preferred.
  • Basic knowledge of programming languages such Java, Ruby, Python, PHP, JavaScript, HTML with strong programming ability in 2 or more of these languages.
  • Expertise in architecting commercial-scale cloud systems leveraging IaaS, PaaS or SaaS infrastructure.
  • Understanding of various database architectures (RDBMS, NoSQL, Document database, etc.)
  • Knowledge of RESTful APIs, SOA/Web Services, ecommerce, content management systems, internet security standards, and fraud prevention.
  • Strong understanding of other services and services providers in the following Cloud service layers: IaaS (AWS, Google, etc.), Saas (Salesforce, SuccessFactors, etc.), Paas (Azure, Amazon AWS, Google App Engine).
  • Advanced understanding and experience integrating with and designing for SaaS providers.
  • Strong skill set in the implementation of security standards in code such as OAuth, SAML, and other Tokenization and authentication methods and systems; understanding of security, SSO and federation technologies as applied cloud infrastructure.
  • Proficient with common office applications, including MS Office Suite, Lucid Charts, Salesforce, and Project Management software.
  • Periodic travel will likely be required.
  • Excellent communications skills – both verbal and writing with experience producing requirements and design documentation to be leveraged as inputs to design/development and SOWs.

#LI-Remote

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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