Coder is a remote-first company, with our home base in Austin, TX.

A Solutions Architect will be responsible for a lot of important business and technical functions at Coder. They will engage directly with customers during the pre-sales and post-sales motions by providing product demos, giving deployment guidance, managing the customer lifecycle to ensure Coder is successfully deployed into the customer’s environment, keeping technical documentation up to date, and being the direct technical point of contact to handle customer issues during the post deployment maintenance / upgrade delivery phase.

The role requires great interpersonal and technical skills in order to successfully manage the customer lifecycle. A background as a software developer or DevOps engineer with hands on experience using Kubernetes, Docker, and IaaS providers is a requirement for the position as our product is highly dependent on these technologies.

You will:

• Conceptualize and communicate how Coder’s product can create value for prospective customers
• Design and deliver product presentations/demonstrations based on customer assessment
• Perform customer on-boarding, periodic reviews, and proactively alert customers of any impending issues
• Demonstrate an in-depth understanding of the company products, functions, features, and benefits
• Predict issues/concerns and ability to elevate them to the appropriate point of contact and managing to a swift resolution
• Enhance the support of technical assistance for customers on all aspects of Coder’s products
• Technologies you will be working with on a daily basis: Kubernetes, Docker, and Helm
• Updating product docs, writing how-to guides, statements of work for contracts, etc

You may be a fit for this role if you:

• Hands on experience with Kubernetes, Docker, and a deep understanding of Linux
• Background as a Developer
• 5+ years of technical sales experience, preferably with a start up
• Results oriented, resourceful problem-solver, comfortable working in a demanding, fast-paced, high growth technical environment 
• Customer focus (internal and external) with a strong customer service mentality 
• Strong background with cloud based services and products
• Able to make effective presentations or demonstrations in time-constrained situations
• Ability to work under pressure and work on multiple projects

About us

Coder is building the future of software engineering. Almost every software application has moved to the cloud to take advantage of more resources, faster updates, and portability across devices, but the tools we use to build those applications are still stuck in the boxes under your desk or on your lap. Coder aims to change all that.

With Coder, you can use the same development workspace from a desktop, laptop, tablet, or mobile phone. You have consistent and predictable environments, so there’s no more “it works on my machine” because it works on every machine. You can take advantage of powerful cloud servers, so you no longer have to choose between a powerful but immobile desktop or a portable but less capable laptop. You spend less time waiting and tearing your hair out and more time writing and shipping your software.

Coder has raised major backing from high-quality investors. We have amazing interest from prospective customers. The product we’re building has the potential to be used by everyone doing software development all around the world.

We are looking for excellent builders who are excited about the startup experience, passionate about productivity and flow, and eager to take on new challenges and grow with few limits. We want to build a product and a company to last. Part of our culture is a warm, friendly, and supportive environment.

Coder is headquartered in sunny and lively Austin, Texas, but we work from anywhere in the United States and Canada. We provide superb benefits so that you can stay in flow with your focus on your work without worries.

Interview Process

We believe that the interview process should be consistent and enjoyable. We prefer to have the entire process take no more than 3 full weeks. During these 3 weeks you will be able to meet a mix of individual contributors, managers, and one of our Co-Founders. If you interview for a position that requires a take home assessment, we will compensate you for your work and time spent. 

We are an Equal Opportunity EmployerAll qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.