Solutions Architect - Remote

| Remote
A Solutions Architect will be responsible for a lot of important business and technical functions at Coder. They will engage directly with customers during the pre-sales and post-sales motions by providing product demos, giving deployment guidance, managing the customer lifecycle to ensure Coder is successfully deployed into the customer’s environment, keeping technical documentation up to date, and being the direct technical point of contact to handle customer issues during the post deployment maintenance / upgrade delivery phase.
The role requires great interpersonal and technical skills in order to successfully manage the customer lifecycle. A background as a software developer or DevOps engineer with hands on experience using Kubernetes, Docker, and IaaS providers is a requirement for the position as our product is highly dependent on these technologies.

You will:

  • Conceptualize and communicate how Coder’s product can create value for prospective customers
  • Design and deliver product presentations/demonstrations based on customer assessment
  • Perform customer on-boarding, periodic reviews, and proactively alert customers of any impending issues
  • Demonstrate an in-depth understanding of the company products, functions, features, and benefits
  • Predict issues/concerns and ability to elevate them to the appropriate point of contact and managing to a swift resolution
  • Enhance the support of technical assistance for customers on all aspects of Coder’s products
  • Technologies you will be working with on a daily basis: Kubernetes, Docker, and Helm
  • Updating product docs, writing how-to guides, statements of work for contracts, etc

You may be a fit for this role if you:

  • Hands on experience with Kubernetes, Docker, and a deep understanding of Linux
  • Background as a Developer
  • 5+ years of technical sales experience, preferably with a start up
  • Results oriented, resourceful problem-solver, comfortable working in a demanding, fast-paced, high growth technical environment 
  • Customer focus (internal and external) with a strong customer service mentality 
  • Strong background with cloud based services and products
  • Able to make effective presentations or demonstrations in time-constrained situations
  • Ability to work under pressure and work on multiple projects

What Makes Coder Different?
Coder is an engineering-first organization. Our product is built by engineers, for engineers. We’re committed to building an organization and product optimized for engineering happiness. You can expect a fast-paced workflow and minimal meetings.
 
Our basic requirements for employment are:
- A passion for your craft
- A desire to be successful
 
Organization Structure
Coder has two guiding management principles:
- Context Over Control
- Autonomy over Alignment
 
Coder believes that knowledgeable workers produce their best work when given ample information and high-level missions, not task lists. We assign employees to business areas and hold employees accountable to business areas.
 
Coder believes that teams produce their best results when given all the internal resources to produce a business outcome. Coder minimizes department tribalism by closely grouping cross-disciplinary employees.
Compensation
Coder strives to constantly grow and dominate. We need the best people in every function to make this happen, and we pay accordingly.
 
Furthermore, we want everyone to feel ownership of the company’s successes and failures, so we grant generous stock options to every employee.
 
We believe that pay raises set a new expectation for performance, while bonuses reward past work beyond expectation. We give cash bonuses at the end of each year, and we evaluate raises every summer and winter. 
 
Core Values
Workflow: We spend our time creating accelerated workflows for developers. It is logical and natural that our own workflows are just as streamlined.
 
Candor: Our team improves from continuous constructive feedback. We look for employees who are open and honest with their team.
 
Ownership: Team members are responsible for their specific part of the company. We take pride in what we do and what we create; constructive feedback and diverse opinions will keep us on a path of continual success.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Next.jsFrameworks
    • PostgreSQLDatabases

Location

Coder HQ is located in the heart of downtown Austin at the beautiful Frost Tower on Congress Avenue.

An Insider's view of Coder

What’s the vibe like in the office?

The Coder team is proud of our software and our office vibe reflects that. You'll see people hard at work while jamming to their favorite playlists and brainstorming in huddle rooms. Everyone's voice matters at Coder, so the company founders and executives can be found coding and collaborating alongside the team on the open floor.

Allison Harper

Sales Development Representative

What's the biggest problem your team is solving?

Remote development has historically been viewed as a subpar alternative to local development. At Coder our goal is to make your remote development workflow indistinguishable from your local workflow, providing you all the benefits of the Cloud without having to give up the tools you love to use in your day-to-day.

Jon Ayers

Senior Software Engineer

How does the company support your career growth?

Coder wants every team member to be world-class at what they do. One of my favorite perks is the accrued $50/month education budget we each receive. I've taken classes on illustration, design, and hostage negotiation.

Clint Kadera

Head of Design

How do you collaborate with other teams in the company?

We're very collaborative here at Coder. Whether we're knocking out a blog via Google Docs and Slack, or jumping in a conference room to whiteboard the solution to a problem, collaboration is at the forefront of how we operate.

Zach McNelis

VP of Customer Success

What are Coder Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per week.
Parking
We offer employees Free on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Promote from within
Continuing Education stipend
Online course subscriptions available
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