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Solutions Architect

| Austin

About Blackbaud:

Blackbaud is the leading provider of cloud software solutions, services, expertise and data intelligence to the global social good community, focused on fundraising, financial management, CRM, marketing and more. We serve the entire social good community, which includes nonprofits, foundations, corporations, education institutions and the individual change agents who support them. We help over 35,000 organization realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships. Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

About the role:

Blackbaud is looking for a Solutions Architect to focus on the Luminate Online market. The Solutions Architect team works alongside the Sales and Marketing organizations in support of strategic sales pursuits and business development opportunities. They help the account teams identify, pursue and close strategic sales opportunities for the largest and most sophisticated organizations we serve, while continually driving add-on business within existing customer accounts. As part of this, Solutions Architects must be effective in fostering executive level relationships. Throughout the sales process, from initial discovery to contract execution, a Solutions Architect must work with and often lead cross-functional pursuit teams. Ultimately, the Solutions Architect remains of the owner of the technical design of the solutions proposed to customers and prospects.

What you’ll do:

Sales Strategy

  • Serve as a strategic and technical resource for the Sales and Solutions Engineering teams leading pursuit of large or strategic sales opportunities needing creative and complex solutions.
  • Be the “trusted advisor” during the sales cycle, gaining the confidence of the customer or prospect by offering consultation and recommendations drawing from industry and technology know-how as well as past experiences.
  • Develop key relationships with customers and prospects at an executive level to advance the sale or to further develop the revenue stream associated with the account. Leverage those relationships to expand business through a consultative selling approach.
  • Define a technical sales strategy, including assembling and directing a team of key contributors from other departments such as Customer Operations, Solutions Engineering or Product Management to assist with the pursuit and solution presentations.
  • Lead in-depth discovery and assessment workshops (often in collaboration with key contributors from pursuit team), facilitating outcome-focused dialogue to understand, define and document customer requirements.
  • Conduct solution development sessions with pursuit team, identifying the best solution fit based on requirements uncovered during discovery. In addition to core Blackbaud solutions, recommendation may include partner or third-party solutions, customizations, or recommended changes to customer business processes.
  • Document proposed solution (i.e. solution diagram) that fully meets all technical and business requirements, addresses workflow processes, and considers integration of proposed solution into customer’s environment.
  • Present proposed solution (in collaboration with other members of the pursuit team if necessary), demonstrating how solution addresses requirements, articulating business value, showcasing ROI.
  • Partner with Customer Operations to gather requirements for and prescribe custom Services solutions to ensure customer requirements are met in scoping exercises and service delivery plans.
  • Advise Account Executives and Solutions Engineers as needed on strategic pursuits not directly involved in.

Business Development

  • Maintain expert-level knowledge in consultative selling, Blackbaud and third-party solutions, competitor information, industry trends, and vertical market(s) to help align customer business needs to products, solutions and services offered. Document and share best practices and case studies.
  • Work closely with other Sales and Marketing to identify, develop, and support business development activities. This may include developing solution GTM strategies, integrated solution planning, lead generation, and long-term account strategy to develop future pursuits.
  • Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap. Recommend the development of new capabilities in support of market and customer needs.
  • Frequently represent Blackbaud through non-pursuit related presentations to various audiences at investor briefings, partner meetings, conferences, user groups and other Marketing events.
  • Independently participate in thought leadership activities, including (but not limited to) written articles for blogs or publications, creation of Blackbaud marketing collateral and authoring best practice guides for sales activities.

What we’ll want you to have:

  • Ability to operate under minimal supervision leading strategic account level deals
  • Strong listening skills; demonstrated ability to ask effective need-development questions
  • Ability to persuade others through presentations, demonstrations, and written communication
  • Experience developing and delivering presentations both to executive-level and working-level audiences
  • Ability to translate technical features into business benefits
  • Deep Nonprofit accounting and Fundraising expertise required
  • Prior knowledge or experience working with Blackbaud products strongly preferred
  • Knowledge and experience working within a solution-selling or consultative selling environment
  • Bachelor's Degree
  • Willingness to travel up to 50% in support of sales pursuits and Marketing events

Why you’ll want to come work here:

  • Competitive salary, commission, 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K
  • Gift matching, volunteer for vacation program, and endless community involvement opportunities
  • Named to Forbes’ Fast Tech 25, we are growing and offer incredible opportunity for advancement

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • GroovyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • FlexFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ApacheFrameworks
    • KafkaFrameworks
    • Event HubsFrameworks
    • ElasticSearchFrameworks
    • AnsibleFrameworks
    • MyBatis/JPAFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • Aha!Management
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM


Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

What kinds of technical challenges do you and your team face?

The biggest technical challenge has been around consolidating data across all of our various legacy applications. This has been as much about changing the culture and tearing down historical silos as it has been about the tech. We have made huge strides in changing the organization’s culture and moving it forward.

Steve Merritt

Senior Distinguished Engineer

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Team Lead, Sales

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

What are some things you learned at the company?

It’s amazing how Blackbaud listens to each individual customer to cater to their needs and help them reach their goal. I have also always admired Blackbaud’s devotion to giving back to the social good and local communities. From employer-sponsored volunteer days to community grants, Blackbaud allows its employees to give back to our clients!

Andrei Rogers

Cybersecurity Engineer

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Volunteer in local community
Helping good take over is fundamental to Blackbaud. It can be as simple and personal as contributing to low waste in the office or leading a food/toy drive or championing a volunteer activity.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays
Inclusive work environment as recognized by Anitab.org as Top Company for Women Technologists.

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