Solutions Architect

| Remote
Coder is a remote-first company, with our home base in Austin, TX.
A Solutions Architect will be responsible for a lot of important business and technical functions at Coder. They will engage directly with customers during the pre-sales and post-sales motions by providing product demos, giving deployment guidance, managing the customer lifecycle to ensure Coder is successfully deployed into the customer’s environment, keeping technical documentation up to date, and being the direct technical point of contact to handle customer issues during the post deployment maintenance / upgrade delivery phase.
The role requires great interpersonal and technical skills in order to successfully manage the customer lifecycle. A background as a software developer or DevOps engineer with hands on experience using Kubernetes, Docker, and IaaS providers is a requirement for the position as our product is highly dependent on these technologies.

You will:

  • Conceptualize and communicate how Coder’s product can create value for prospective customers
  • Design and deliver product presentations/demonstrations based on customer assessment
  • Perform customer on-boarding, periodic reviews, and proactively alert customers of any impending issues
  • Demonstrate an in-depth understanding of the company products, functions, features, and benefits
  • Predict issues/concerns and ability to elevate them to the appropriate point of contact and managing to a swift resolution
  • Enhance the support of technical assistance for customers on all aspects of Coder’s products
  • Technologies you will be working with on a daily basis: Kubernetes, Docker, and Helm
  • Updating product docs, writing how-to guides, statements of work for contracts, etc

You may be a fit for this role if you:

  • Hands on experience with Kubernetes, Docker, and a deep understanding of Linux
  • Background as a Developer
  • 5+ years of technical sales experience, preferably with a start up
  • Results oriented, resourceful problem-solver, comfortable working in a demanding, fast-paced, high growth technical environment 
  • Customer focus (internal and external) with a strong customer service mentality 
  • Strong background with cloud based services and products
  • Able to make effective presentations or demonstrations in time-constrained situations
  • Ability to work under pressure and work on multiple projects

Interview Process
We believe that the interview process should be consistent and enjoyable. We prefer to have the entire process take no more than 3 full weeks. During these 3 weeks you will be able to meet a mix of individual contributors, managers, and one of our Co-Founders. If you interview for a position that requires a take home assessment, we will compensate you for your work and time spent.
What Makes Coder Different?
Coder is an engineering-first organization. Our product is built by engineers, for engineers. We’re committed to building an organization and product optimized for engineering happiness. You can expect a fast-paced workflow and minimal meetings. Coder is a remote first company with our HQ in Austin, TX. 🤠
 
Our basic requirements for employment are:
- A passion for your craft
- A desire to be successful
 
If you do not meet the above criteria, but still believe that you can deliver results, please write a brief description detailing how you intend to do that

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Next.jsFrameworks
    • PostgreSQLDatabases

Location

Coder HQ is located in the heart of downtown Austin at the beautiful Frost Tower on Congress Avenue.

An Insider's view of Coder

What’s the vibe like in the office?

The Coder team is proud of our software and our office vibe reflects that. You'll see people hard at work while jamming to their favorite playlists and brainstorming in huddle rooms. Everyone's voice matters at Coder, so the company founders and executives can be found coding and collaborating alongside the team on the open floor.

Allison Harper

Sales Development Representative

What's the biggest problem your team is solving?

Remote development has historically been viewed as a subpar alternative to local development. At Coder our goal is to make your remote development workflow indistinguishable from your local workflow, providing you all the benefits of the Cloud without having to give up the tools you love to use in your day-to-day.

Jon Ayers

Senior Software Engineer

How does the company support your career growth?

Coder wants every team member to be world-class at what they do. One of my favorite perks is the accrued $50/month education budget we each receive. I've taken classes on illustration, design, and hostage negotiation.

Clint Kadera

Head of Design

How do you collaborate with other teams in the company?

We're very collaborative here at Coder. Whether we're knocking out a blog via Google Docs and Slack, or jumping in a conference room to whiteboard the solution to a problem, collaboration is at the forefront of how we operate.

Zach McNelis

VP of Customer Success

What are Coder Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Coder offers $500 a year for health and wellness!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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