Solutions Architect

| Austin
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Solutions ArchitectAustin, TX

SpyCloud is seeking an experienced Solutions Architect. As the bridge between Engineering and customers, this individual will be expert in showing customers how to realize the value of SpyCloud solutions for their unique environments. 

Who you are

You are a logical, creative thinker who thrives on tailoring solutions to best fit customers needs.  You love to solve complex, technical challenges. You appreciate being part of a team that values collaboration and your unique contribution. Your strong and broad technical background makes you an excellent troubleshooter. You are able to see the big picture and connect the puzzle pieces in ways that are helpful to customers. You are known for your ability to prioritize, multi-task and quickly shift contexts. 

What you will work on
  • Engage regularly with customers to offer architectural and implementation guidance to their engineering te
  • Handle and resolve more complex customer issues involving implementation, performance and scalability, Serve as the escalation point for Customer Support. 
  • Follow up with customers to verify solutions are successful.
  • Demonstrate SpyCloud products to prospective customers when extra technical depth is needed.
  • Engage with SpyCloud engineering team daily to keep up with product changes.
  • Summarize, communicate and escalate customer experiences to ensure constant improvement of SpyCloud solutions.
Requirements
  • 5+ years experience in a customer facing role, focused on delivering optimal Saas-based solutions, preferably in cybersecurity.
  • 5+ years of professional experience delivering high quality production software
  • Strong computer science fundamentals in data structures, algorithms, and object-oriented programming
  • Experience with high level programming language like (Python, Java, C#, etc)
  • Experience with a relational database
  • Experience with a NoSQL database
  • Experience with AWS (Azure and GCP are a plus)
  • Experience working with RESTful APIs
  • Strong problem solving skills
  • Familiarity with technologies that we use (Terraform, Docker, Ansible, Serverless Architecture, AWS)
  • BS or MS in Computer Science, Engineering, Information Systems or other relevant security fields, or comparable experience.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • PythonLanguages
    • RustLanguages
    • jQueryLibraries
    • ReactLibraries
    • Pyramid Web FrameworkFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

Location

Our HQ is classic Austin: a historic theater on South Congress. Walk to local restaurants and shopping, or grab an easy scooter ride to downtown.

An Insider's view of SpyCloud

What’s the vibe like in the office?

It's been a joy getting to work with passionate, intelligent and creative coworkers, who also value a great sense of humor. Our office is awesome, but I'm also very happy with how well we've been able to stay connected and keep our culture alive while working remote during the pandemic.

Melanie

HR Coordinator/Executive Assistant

How do you collaborate with other teams in the company?

There are no silos at SpyCloud. Everyone is aligned, focused on: build a great company; deliver value to customers. It emanates from shared cultural values among everyone. That makes collaboration among teams easy. Everyone rolls up their sleeves, works together regardless of team, and gets things done. We deliver results, as a team.

Ted N.

Business Development Manager

What makes someone successful on your team?

Technical challenges are plenty at SpyCloud but the key to success is working as a high functioning and cohesive team. We strive to improve together and this starts with each of us. Being driven, curious, flexible, and humble are all qualities for success at SpyCloud. Any challenge can be tackled with the right team supporting you!

Ronak

Vice President of Engineering

How would you describe the company’s work-life balance?

Working at SpyCloud I can truly balance work, fun and family. I would describe my colleagues as quirky, smart, passionate, and funny, so needless to say, I look forward to coming to work each day. As a mom of two kids under 5, I love that I have the freedom to take them to appointments when needed or just a day of fun with our awesome PTO policy.

Jessica

Marketing Manager

What are SpyCloud Perks + Benefits

SpyCloud Benefits Overview

We believe that healthy, happy employees are the most creative and productive, so if you come to work with us, expect some great perks!

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
SpyCould is committed to building an inclusive, diverse business. We do our best work when people with unique experience and perspectives bring their talents and passions together.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
SpyCloud is proud to offer a 401(k) with choices including managed portfolios or index funds.
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Your best inspiration may not come between 8am & 5pm (our core hours)! SpyCloud believes in allowing you to have a flexible work schedule that includes varied start times, times of day or locations!
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Daily lunches mean we get to enjoy each other company and food from many of Austin's great eateries. Friday breakfasts add an extra burst of energy to finish work before we go into the weekend.
Stocked Kitchen
We keep our kitchen stocked with coffee and tea, delicious snacks, and an impressive array of beverages!
Some Meals Provided
Happy Hours
Parking
Our prime location offers ample onsite and nearby onstreet parking.
Pet Friendly
We love the soulful eyes and exuberant personalities of our SpyCloud canines. 3 Corgis are just the beginning of the awesomeness of SpyCloud Pets.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We are passionate about solving hard problems, building an inclusive company culture that promotes the best in our employees, and creating products that delight our customers.

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