Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

COMPANY OVERVIEW:

Medallia was founded on a simple idea: that companies can win by putting the customer before everything else. Our cloud-based platform does this by capturing customer feedback, analysing it in real-time, and then delivering it to everyone in a company — from the c-suite to the frontline — to help them improve. We’re now considered the leaders in a space we helped to create, we’re Sequoia backed, and we’re growing like crazy, doubling in size every 12 months. We’ve got a culture focused on smarts, kindness, continual learning… and our people love it. Come find out why.

THE ROLE:

Solutions Consultants partner with the Sales Directors to shape a Customer Experience vision and present Medallia thought leadership around Operational CEM during strategic sales cycles:

Customer Discovery – Build relationships with customers to identify business goals and limitations with their current CX approach/solutions

Customer Success Stories – Bring the Medallia solution to life with authentic customer examples during demos

RFP’s– Respond to RFP with Medallia Best Practices

Product Demonstrations – Master Medallia’s product capabilities and how they can be applied to meet and exceed prospect business goals

Solution Design – Design and scope comprehensive CEM Solutions for prospect companies that transform their business and organizational culture based.

Workshops – Run workshops and present Medallia’s solution also to senior executive audiences.

Cross-functional collaboration – Collaborate cross functionally with Sales, Product, Marketing, Legal and Professional Services to deliver on prospect needs

SKILLS and EXPERTISE IN:

Cross Channel Customer Experience, Customer Analytics, Voice of the Customer, Survey Methodology and Best Practices, Net Promoter Score, SaaS, Sales Experience, Deep experience with target verticals, Strategic Consulting, Excellent Communication skills, Presenting to Executives.

MINIMUM QUALIFICATIONS:

Expertise in CEM

Significant experience (5+ years) in a Customer Facing role

Experience presenting to senior executives

Demonstrated interest in technology, including comfort with technical concepts and ability to learn new technology applications

Bachelor’s degree

Native/Fluent in English and German languages

Ability to travel 40%+

Medallia is proud to be an equal opportunity employer and is committed to providing equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law.

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.