Solutions Consultant, Public Sector

| Austin
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
The Role: 
This role will be focused on working with Medallia’s Public Sector team, a fast-growing, entrepreneurial team dedicated to improving the citizen experience at organizations such as the Veterans Affairs.
Technical Expertise
• Serve as the subject matter expert on the Medallia technology for the Public Sector Practice - in both internal and customer-facing aspects
• Liaison between Public Sector Practice and Medallia’s product team to help shape future development and produce creative, product-based solutions to customer challenges
• Stay informed of the latest evolutions in the Medallia technology in order to educate the broader Public Sector Sales team and recommend how advancements fit into strategy
• Support proposal writing with respect to technical questions
• Prepare scope documents, and professional services pricing estimates using internal calculators and documents
Solution Planning and Design
• Architects an appropriate technical solution to meet the customer's business requirements
• Investigates and optimizes a solution's fit to the requirements of an opportunity, both current and future
• Adapts solution design to new requirements
• Establishes the validity of a solution and its components
• Identifies the growth path and scalability options of a solution and includes these in design activities
• Generates an implementation plan with timelines for the solution
• Anticipates and plans for competitive threats
Client/customer relationship
• Maintains excellent communications with customer executive management across the Region
• Represents the company as a technical expert with customers; shares knowledge in the area of expertise and links to related technology areas
• Advances opportunities through the use of effective consultative selling techniques.Communicates and articulates the details of their component roles in a proposed customer solution
In this role, you will support the Sales Team with:
• Product Demonstrations – Address business concerns and highlight their Medallia-enabled solutions using demos
• Customer Discovery – Build relationships with customers to identify gaps and limitations with their current process/solutions
• Customer Success Stories – Bring the Medallia solution to life with authentic customer examples during demos
• Competitive Analysis – Differentiate Medallia from other Solutions in the marketplace
• Solution Design – Design a comprehensive CEM Solution for the customer based on their requirements and corporate goals
• RFP’s – Respond to RFP with Medallia Best Practices

Required Qualifications

  • Minimum of 5 years experience in a Customer Facing role, ability to articulate and present solutions to customers
  • Minimum of 3 years experience and a demonstrated track record of success within the Public Sector
  • Experience contributing to proposals and RFP’s
  • Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments
  • Excellent business and technical presentation skills, communication (oral & written), and relationship building skills, across all levels of management
  • Ability to travel minimum of 30%
  • Bachelor’s degree

Preferred Qualifications

  • Previous experience in software/technology and ideally in pre or post-sales supportDemonstrated interest in technology, including comfort with technical concepts and ability to become a subject matter expert with new technology applications
  • Experience with Cross-Channel Customer Experience, Voice of the Customer, Customer Satisfaction, Enterprise Feedback Management, Customer Insight, Survey Methodology and Best Practices, Quantitative Analysis, Net Promoter Score

At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.

Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • SalesforceCRM
    • Outreach.ioLead Gen
    • DiscoverOrgLead Gen

Location

We are located in the heart of downtown Austin across the street from The Driskill and a block from popular restaurants and bars on 6th Street.

An Insider's view of Medallia

What’s the vibe like in the office?

At Medallia, we learn about our strengths and interests, pick up tricks from each other, and become better versions of ourselves - it's a fun evolution to take part in. Think Ravenclaw common room...the Medallia family is friendly, supportive, hilarious, and remarkably competent. If you're in the office, say hello and stay for a game of chess!

Summer

Workplace Services Specialist

What does your typical day look like?

Every day at Medallia presents new opportunities and challenges, so things stay fresh. Typically I grab an iced coffee before I start selling into the world's most recognizable brands; which includes researching the accounts, messaging prospects and meeting with their C-suite. Mix in some ping pong and a great lunch and you've got a typical day!

Jackson

Sales Development Representative

What are some things you learned at the company?

The people you work with have a tremendous impact on your day-to-day, professional, and personal development. People you can learn from are surrounding you - but it's on you to build those relationships, ask for help, and be humbled by the wisdom shared. A few lessons: assume good intent, the little things matter, and do what you say you will do.

Patrick

Sales Director

How do you empower your team to be more creative?

For any team to be creative, individuals need to feel totally supported by the organization. Our goal is to spark that creativity and drive to succeed through collaboration and trust. Empowerment happens when you know your team is behind you 100%. We're fortunate to work in an inclusive and diverse company that is fueled by creative drive.

Ben

Regional Director, Mid-Market Sales

How do you collaborate with other teams in the company?

At Medallia I'm able to work closely with colleagues outside of my job function on a daily basis. Whether I'm meeting with Sales or Account Managers on client strategy and goals for success, PMs on product updates, or Business Analysts to gain strategic insights, I'm able to get a fresh perspective and learn from people with different skill sets!

Devon

Customer Success Manager

What are Medallia Perks + Benefits

Medallia Benefits Overview

At Medallia, we couldn’t do what we do without you. That’s why we’re continually looking to enhance the ways we support you, with benefit programs and perks that allow you to bring your whole self to work. Whether it’s caring for your loved ones, having fun with your friends at work, or staying healthy, we want to provide you with the best support for you and your family.

We offer comprehensive health benefits where you select the plans that make sense for you and your family. We have paid downtown parking, public transit benefits, gym reimbursement, an on-site gym, catered lunch two days a week, lots of snacks and a weekly happy hour. We also have an open PTO plan, volunteer time off, and confidential counseling services to help you with challenges related to work, family, stress, finances and more. For families, we we have policies in place to help with the adjustment to parenthood. When a child joins the family, caregivers can be granted up to 12 weeks of 100% paid parental leave.

Culture
Volunteer in local community
During our annual Global Week of Giving, we have an entire week dedicated to giving back locally. In 2018, we volunteered at Community First! Village in Austin and Dress for Success.
Partners with Nonprofits
In 2019, Medallia joined Pledge 1%, a global movement in which giving back is ingrained into the DNA of companies of all sizes. Medallia is pledging 1% of our employee time and product.
Friends outside of work
Eat lunch together
Intracompany committees
Medallia has 10 Employee Resource Groups that are voluntary, employee-led groups that foster a diverse, inclusive workplace.
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Medallia is able to offer Employee Resource Group gift matching to eligible non-profits.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker and 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Medallia provides employees with a flexible work schedule that includes flexible start and end times that work for you and your manager.
Remote Work Program
Our remote work program includes work from home on occasion as needed, for those days your car breaks down or you just need a quiet space to focus.
Family Medical Leave
Adoption Assistance
Medallia offers 6 weeks of paid leave.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 24 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees.
Company Outings
Medallia hosts company outings or celebrations at the office quarterly.
Stocked Kitchen
We have a fully stocked kitchen including unlimited snacks, cold brew on tap, coffee, tea and all of the flavored sparkling water you can handle.
Some Meals Provided
We provide breakfast items like cereal and yogurt daily. Employees get free catered lunch with hot items and salad bar on Monday and Wednesday.
Happy Hours
Happy hours are hosted once per week and feature a rotation of local beer and wine.
Parking
We offer employees paid on-site garage parking and overflow garage parking a few blocks from our downtown office.
Pet Friendly
Medallia's is dog friendly every day! You may just see Ronin, our resident Great Dane.
Fitness Subsidies
Gympass allows unlimited access to various gyms and classes at a very reduced price. You can choose between three plans and Medallia will contribute $20/month towards any plan you choose.
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Customized development tracks