Big things are happening at QuotaPath and we are looking for an experienced and passionate Senior Customer Success Manager to join our team. Your time will be split 80/20 between owning the onboarding experience for our largest customers and partnering with the sales and account management team to act as a subject matter expert for both potential and current customers. You will develop a deep technical and functional understanding of QuotaPath's capabilities and our customers' needs to act as an overall advisor and advocate throughout the customer journey. You'll help to solve operational challenges that allow our customers to better utilize QuotaPath's value.
With an exciting $41M Series B fundraise in April 2022, QuotaPath's mission is to help companies build and scale high-performing, motivated growth teams. Our product is built on the belief that commissions should be streamlined, transparent, and simple to manage. We are shaping one of the fastest-growing categories in sales tech and we just secured a spot on G2's Top 50 Sales Products for 2021. Our core values are built upon trust, empathy, and curiosity. Our culture is centered around serving our customers, building great experiences, and pushing each other to grow, learn, and enjoy the moments we create. This is an exciting opportunity to play an integral role in the growth of an early-stage startup. You will be one of the first members of the Customer Success team at QuotaPath and will have tons of professional growth opportunities.
You'll be working directly with decision makers at the highest level of organizations to help solve specific problems related to their business, and working with the largest and most complex onboardings for our teams, and will report directly to the Director of Customer Success.
Sales reps need to calculate their commissions. Sales managers need to motivate their reps. VPs need to provide transparency in pay. Finance and Revenue Operations need to pay commissions painlessly. Understanding, empathizing, and providing solutions for these various personas and their pain points will be key to this role's success.
You will be responsible for:

• Providing an exceptional onboarding experience to our customers
• Evaluating and providing recommendations to enhance and improve our current customer onboarding experience
• Delivering ongoing support to our customers to provide a best-in-class customer experience
• Becoming a compensation process expert (plan creation, modeling, CRM structure & best practices)
• Educating customers on best practices in QuotaPath and the compensation process
• Managing customer interactions via phone, email, and in-app chat
• Consulting with customers and prospects about the best way to solve operational challenges relating to QuotaPath
• Contributing to team and company success by sharing knowledge and key learnings
• Navigating complex commission environments as the customer-facing product expert on onboarding and new business calls
• Presenting solutions with confidence to all levels of leadership and establish yourself as a trusted advisor
• Acting as the voice of the customer and keep our Product team informed on insights, trends and opportunities
• Being hands on, high-touch, and passionate about solving problems

What you bring to the table:

• 3+ years in a customer-facing role (Customer Success Manager, Account Manager, Implementation or Onboarding Specialist, etc.)
• Skilled at problem-solving, navigating challenging situations, and guiding clients through decision-making processes, strategic thinking and consultation skills
• Strong data management and analytical skills
• Proven track record of delighting customers and experience in leading onboardings or providing support
• High attention to detail and natural sense of curiosity
• Experience with formula building and other mid to basic level spreadsheet skills
• Strong project management skills - you will be handling multiple customer onboardings that have a wide range of complexities
• Aptitude in working cross-functionally with sales, account management, product, marketing, and other functions
• Excellent written, verbal and interpersonal communication with the ability to connect to audiences of all levels of technical, business and organization responsibilities
• Strong team player - this role will be highly collaborative with every department at QuotaPath

Bonus points if you have:

• Sales or Account Management experienceSales Operations experience
• Experience administering Salesforce, HubSpot, or other CRMs
• Jedi-level spreadsheet skills (Google Sheets, Excel, or Numbers)
• Experience with a programming language (e.g., SQL, Python)
• Prior experience at a B2B SaaS company
• Freemium/PLG experience
• Experience with compensation plans

About the location
Our team is co-headquartered in Philadelphia, PA and Austin, TX. For this role, we safely have an hybrid in-office team in Austin, so living in (or being willing to move to) Austin is required.
What's in it for you?
The intended budget for this role is currently $100,000 per year with generous equity and up to 10% quarterly bonus eligibility. We're building a company on transparency, collaboration, and trust, and are flexible on budget depending on experience level. We care about the health and well-being of our team members and pay 100% of employee premiums and offer half-day Fridays year-round. If you are driven by the ability to make a huge impact and a wide scope of responsibilities, we'd love to hear from you!
At QuotaPath, we believe that a diverse and inclusive workplace makes us a more capable, innovative, and competitive company. We welcome people who represent diversity in their backgrounds, ethnicities, cultures, and experiences. QuotaPath is an equal opportunity employer, aiming to reach our company's full potential by cultivating an inclusive workforce. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
Additional Qualifications
QuotaPath prioritizes the health and well-being of employees and vaccines are the best tool currently available to help control this global pandemic and protect our employees. Therefore, for everyone's safety, as a condition of employment, all employees will be required to demonstrate that they have been fully vaccinated against COVID-19.
Candidates who believe they need a medical, religious, personal, or other accommodation from this requirement, must reach out to begin the interactive accommodation process. QuotaPath will follow all applicable federal, state, and local laws concerning vaccine requirements and accommodations.