Solutions Engineer, Commercial Sales (Austin, TX)
About ThousandEyes
ThousandEyes empowers enterprises to see, understand and improve digital experiences for their customers and employees. The ThousandEyes cloud platform offers unmatched vantage points throughout the global Internet and cloud providers, delivering immediate visibility into the digital experience for every user, application, website or service, over any network. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP,120+ of the Global 2000, 75+ of the F500, 20 of the top 25 SaaS providers, 6 of the top 7 US banks, 4 of the top 5 UK banks, and 5 of the top 10 companies on the 2018 Forbes Cloud 100 list.
About the Role
We are looking for an exceptional Solutions Engineer to join our team of super heroes in our downtown Austin, TX office location. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the commercial sales team in presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate prospects, customers and the sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business.
The candidate should possess the following:
- Excellent presentation, communication, and problem-solving skills
- Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
- Knowledge of application and network infrastructures
- Knowledge of unified communications
- Experience with application and network performance analysis solutions
- Experience with packet analysis of application and network protocols
- Experience with scripting languages (e.g., Python, Perl, Javascript)
- Experience with Apple, Linux and Microsoft operating systems
Responsibilities include:
- Support the technical sales process
- Assist sales in technical prospecting to help uncover opportunities
- Demonstrate solution to showcase capabilities and use-cases
- Build and maintain a technical and trusted advisor relationship with customers
- Support customers during solution trials
- Scope and architect solution deployments
- Present to decision makers during trial wrap-up meetings
- Participate as a member of the Solutions Engineering team
- Participate on weekly team meetings
- Participate in quarter business review sales meetings
- Present technical topics and successful wins
- Share technical challenges and ways to overcome
- Interact with team to ask questions, share experiences, and exchange ideas
- Help establish and enhance demonstration material showcasing the solution
- Research technical topics impacting the industry to grow as an industry leader
- Interface with Marketing Support trade shows and networking events
- Support ThousandEyes Connect events
- Contribute to blog and social media posts
- Suggest and contribute to white-papers and case-studies
- Interface with Product Management and Engineering
- Provide solution feedback from hands-on use and customer interaction
- Record solution suggestions and enhancements through Customer Success
- Participate and provide feedback on internal and external solution beta programs
- Interface with Customer Success
- Coordinate with Customer Success in providing post-sales support (e.g., training, deployment, support)
- Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success
Requirements:
- 2+ years of experience and proven track record in a Technical Sales or related profession
- A degree in Electrical Engineering, Computer Science or related field
- Experience with Salesforce
- Occasional travel required