Solutions Engineer - Magic Transit at Cloudflare

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About Magic Transit

Magic Transit is a software-defined networking product that offers IP transit with DDoS protection, next-gen firewall, traffic acceleration and more for your on-premise and data center networks from a single, easy-to-use interface.

What you’ll do as Solution Engineer for Magic Transit

You are the technical keystone for our teams. You will work closely with our Magic Transit customers and our internal Magic Transit product team, to educate, empower, and ensure their success while working on the Cloudflare platform. You will leverage your technical expertise in Cloudflare’s global distributed network and technology to empower our customers and make them successful in deploying Magic Transit. You will help define the onboarding process, tooling, documentation and onboard new customers via video-conference, in person, or through documentation to support the long-term success of the business relationship.

As a Solutions Engineer for Magic Transit, you are also the technical Magic Transit advocate within Cloudflare. You will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer and partner success should drive you through the entire organization as you seek out and create scalable solutions and processes.

Examples of desirable skills, knowledge and experience

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology in additional to core technical competencies.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering Subject Matter Expert team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Technical experience required for this role includes a combination of the skills below:

• Strong IT networking background and understanding of how the internet works e.g.: BGP, TCP/IP & IPv4/6, GRE tunnels, IPSec, router and L3/4 and next-gen firewalls configuration, software defined networking and overall IT networking related best practices;
  Other examples include:
• Know the differences between TCP & UDP, and understand what kinds of applications may favor one over the other;
• Can explain the difference between authoritative DNS & recursive DNS;
• You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike
• Ability to lead a project, work to deadlines, and prioritize between competing demands

• Previous experience in a sales or consulting role (note: doesn't have to be in tech)
• Previous experience in a technical enablement role (note: doesn’t have to be in tech)
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. 

Project Athenian: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. 

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy policy and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Cloudflare hires the best people based on an evaluation of their abilities and effectiveness. We don't discriminate against employees on the basis of any other personal characteristic or any classification protected by federal, state or local law.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected]udflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.