Solutions Engineer at LeanDNA

| Austin
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Who is LeanDNA?

LeanDNA is helping solve the $150B problem that global manufacturers face–too much inventory. Excess inventory ties up critical working capital and keeps manufacturing companies from being as efficient as they should be. Similarly, these companies are faced with operational fires related to critical inventory shortages, creating delays in delivering their product to customers on time. Without an effective way to optimize inventory, manufacturers are buying too much, not enough, or it’s in the wrong place at the wrong time.

LeanDNA’s cloud-based analytics platform provides operational efficiency and improves on-time delivery by arming Supply Chain teams with data and actions aimed at reducing shortages, optimizing inventory, and improving work. The platform utilizes predictive and prescriptive analytics to support inventory decisions, find opportunities to get ahead of future shortages, and drive collaboration across teams, suppliers, and factory sites.

What’s the Solutions Engineer role?

The Solutions Engineering (SE) team at LeanDNA is a prospect & customer-facing group of strategic, technical, and product gurus who understand the LeanDNA platform, our manufacturing customers’ challenges and systems landscape, and are passionate about applying LeanDNA to drive meaningful business results. The LeanDNA SE team partners with both our internal teams and our customers to understand requirements, communicate capabilities, respond to questions, and run product demonstrations on sales opportunities. The SEs work closely with our sales & marketing teams, our customers, as well as our product, design, and engineering teams to define and communicate how LeanDNA can help customers achieve their inventory goals and overall business objectives. The SEs are responsible for understanding a prospect or customer’s in-depth business issues, processes, and systems to help determine the best way they can leverage the LeanDNA platform.

The Sales team relies on the SEs to understand the requirements of their customers and how LeanDNA can be used to address their needs. Sales also rely on SEs to best position the product in discussions and to understand the customer’s technical landscape and how LeanDNA would fit into their technology stack.

SEs are a strategic resource able to wear many hats who are instrumental in helping our internal teams and guiding our prospects through the technical sales journey. Whether it’s a discussion about a specific prospect’s challenges, discussing a new feature, helping with the support of new or existing customers, suggesting product improvements, or ensuring that sales opportunities are moving forward, the SE team is central to the success and continued growth of LeanDNA.

What you’ll be doing:

Since we’re a relatively small team, we’re looking for people that are flexible, curious to learn, driven, adaptable, and collaborative. Your role will involve these key responsibilities:

  • Supporting sales opportunities in all stages of engagements from discovery and qualification to project implementation steady state

  • Developing and delivering high-quality sales presentations focused on product use-cases, technical integrations, and the customer journey

  • Developing and maintaining personal relationships with prospects during the sales process across many different prospects simultaneously

  • Training Account Executives and Business Development Reps on product demo techniques & providing guidelines, scripts, checklists, and other resources to assist in the advancement of skills and product/industry knowledge for the sales team

  • Conceptualizing and communicating how LeanDNA can create value for our prospective customers

  • Performing customer needs assessments and understanding the customers’ supply chain technology landscape and processes

  • Contributing to the creation of standardized internal processes and best practices

  • Participating in discussions with prospects regarding the competitive landscape, drawing on knowledge of competitive differentiation and positioning while working closely with Product & Product Marketing teams

  • Supporting the sales team by authoring responses to functional and technical elements of RFIs/RFPs

  • Participating at conferences, trade shows, and other events as needed

  • 3-5 years of Sales Engineering/Solutions Consulting experience on enterprise SaaS B2B solutions (experience with ERP, supply chain, or manufacturing-related systems is strongly preferred)

  • Undergraduate degree in a technical field (engineering, business, information systems, or supply chain/manufacturing-related discipline is strongly preferred)

  • Solid technical experience with SaaS platforms and integrations is preferred

  • Excellent verbal, written and presentation skills with the ability to communicate at every level of the organization (especially supply chain and factory operations roles including C-suite, supply chain/operations executives, factory managers, supply chain directors, buyers, supply chain analytics, and IT professionals)

  • Able to run deliver effective presentations and product demonstrations in time-constrained situations

  • A passion for continuous improvement with a desire to learn, iterate and improve

  • Strong business communication skills and meticulous note-taking

  • A resourceful and collaborative team player willing to support others (on your team and cross-functionally) as needed

  • Experience in presenting business/operational software solutions in front of a technical and business audience

  • Ability to effectively convey customer requirements internally to the Product Management, Customer Success, Support, and Engineering teams

  • Ability to work under pressure and work on multiple projects simultaneously

  • Ability to listen, effectively respond to questions and tactfully address objections

  • Understanding of basic Supply Chain & Lean Manufacturing concepts

  • Data analysis ability (Excel, SQL, or other database experience)

  • Experience in a start-up or a start-up mentality

  • Travel up to 30% (post-COVID)

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Technology we use

  • Engineering
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LeanDNA is perfectly centered for a walk (or scoot) to downtown or South Congress. A prime location with ample parking in 78704 zip.

An Insider's view of LeanDNA

What’s the vibe like in the office?

Management puts trust into each employee’s contribution and competence here, and that shows in our laid-back and energetic office vibe. We also have an open floor plan that encourages collaboration, plus couches and bean bag chairs. So you can find the right space at the right time without feeling like you're being micromanaged.


Client Success Engineer

What's the biggest problem your team is solving?

We’re helping manufacturers get their factories off of spreadsheets and into a purpose-built platform that provides them with daily actionable insights. It's fulfilling work knowing that we’re giving these teams hours back in their day to focus on more rewarding work.


Enterprise Account Executive

What are some things you learned at the company?

I've learned so much about supply chain and the struggles and motivators of leaders and buying teams at companies we work with—the factories that build our cars, planes, and the machinery that powers our production systems. We're lucky to be able to help these professionals thrive in their careers and feel more fulfilled in their day-to-day work.


Campaign Manager

What does your typical day look like?

Productive, collaborative, and constantly moving! My day begins with a team huddle to decide priorities and goals for the day. I spend most of my time working with prospects, clients, and our internal team to solve problems when they arise, so there is never a dull moment. There's a lot of work to do and we have a great team working on it together!


Director, Solutions Engineering

What are LeanDNA Perks + Benefits

Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
In addition to 10 days of PTO, each Leaniac receives 3 You Holidays for a total of 23 days off for their first year at LeanDNA. At year 5, employees receive $1,500 Ticket to Ride.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
We provide free breakfast on Mondays, and employees get free catered lunch on Fridays.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted in the office and off-site. We also provide Safe Rides without question.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
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