The Customer Success team is responsible for driving adoption and long-term value realization for our customers by helping maximize desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Couchbase customer.

Responsibilities

• Be a Trusted Advisor by building active and meaningful relationships with our customers and internal partners
• Identify and mitigate risk of churn
• Drive adoption of paid Couchbase features across your assigned customer portfolio and find opportunities for new use cases
• Build strategic account plans by identifying customer needs, challenges, key milestones and timelines to maximize customer outcomes and experience
• Ensure high customer satisfaction and reference ability
• Work cross functionally on a regular basis and will help to build the CS brand

Requirements

• Exposure to database, cloud and infrastructure technology (Complex high-tech products)
• Proven experience working in a Customer Success, Account Management, Consulting or similar customer-focused role
• Experience with large-scale, technologically sophisticated customers in a fast paced environment
• Strong customer orientation and sense of empathy
• A passion for maximizing customer outcomes and satisfaction
• Strong follow through, organizational and time management skills - you understand what it means to be responsible for a customer portfolio and how to prioritize
• A passion for collaboration.
• A technical aptitude. Our customers and products are inherently technical.
• Ability to understand technical concepts at a high level and connect the dots to customer needs to have meaningful business conversations.
• Mindset with the ability to identify correlations and draw insights 
• Self driven with can-do, positive attitude
• Excellent verbal and written communication skills including ability to present to both internal and external audiences