Sr. Director- Strategy & Operations

| Austin
The home search starts online, but the real estate industry is often optimized for in-person, one-on-one service. That's a fantastic experience once you connect with the right professional, but finding the right fit isn't always a smooth process. Opcity built a nationwide real-time data and technology platform combining cutting edge deep learning, business analytics and human intuition with the latest web, mobile and digital telephony technologies to enable our team of professionals, and thousands of real estate agents and brokers, to make sure we connect every home buy with the right agent at the right time so more time is spent finding a home and less time finding the perfect agent.
Overview
Opcity and its parent, Realtor.com, are transforming how millions of consumers buy and sell homes. We are evolving from beyond making connections between homebuyers and real estate professionals to a consumer-centric, managed services experience that puts consumers in control while pairing them with a team of professionals to help along the way.

Duties & Responsibilities

  • Drive strategic direction, prioritize initiatives and resources against key performance metrics, and work cross-functionally to operationalize initiatives
  • Identify, model, and prioritize close rate initiatives based on data, customer feedback, and other inputs
  • Rapidly develop and test performance improvement hypotheses; then iterate based on feedback
  • Collaborate with teams from operations, product, sales, support, and marketing to drive initiatives from inception to completion

What We Like To See / Measures of Success:

  • Deep and proven strategic and operational expertise
  • 5 years of experience leading and growing a high-performing consulting or operations team
  • Success navigating between systems and people
  • A tenacious drive to win and persistence to push beyond adversity to solve the most challenging problems
  • Self-starter with an incredible work ethic and team first mentality
  • Strong organizational skills and high level of attention to detail
  • Excellent cross-functional collaboration skills
  • Proven ability to work effectively in a fast paced and rapidly evolving environment
  • Strong understanding of measuring performance through metrics and KPIs with the ability to tell a rich story through data
  • MBA strongly preferred 

Core Competencies

  • Quantitative and analytical skills
  • Strategy as well as operational implementation
  • Excellent communication - listening and speaking
  • Time Management
  • Problem Solving
  • Multitasking
  • Decision making skills
  • Hunger to Succeed
  • Change Management

Diversity is important to us, therefore, Opcity / Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Opcity / Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • GITDatabases
    • AWSDatabases

Location

Opcity, 6800 Burleson Road , Austin, TX 78744

What are Opcity Inc Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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