Sr. Partner Manager, Payments Revenue (Remote) at BigCommerce

| Austin
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BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

This position can be performed in Austin, TX, or remotely, depending upon which location the applicant chosen for the role is currently residing. The candidate must live within the US.

Reporting to our Director of Strategic Business Development, who leads a distributed team of business development and partner management employees for the company, you’ll have a large impact on the ongoing success of the company by handling our global strategic partnerships to provide our merchants with elite product solutions and deliver material top-line revenue growth for the company.

What You’ll Do:
  • Handle global strategic payment partnerships. Maintain relationships with decision makers at the executive and management levels, with a focus on ecommerce payments, digital wallets, financing, fintech and fraud management.
  • Drive revenue by serving as the Monthly Recurring Revenue Leader (aka MRR Czar), coordinating all activities for the POD and ensuring alignment with and achievement of our POD targets.
  • Mentor a small team of Partner Managers and develop them into future leaders for the team.
  • Collaborate and lead cross-functional teams to develop go-to-market strategies and business plans for partner solutions and features, with an emphasis on driving net new business to the partner and BigCommerce. Specifically, this role will participate in designing and launching sell with and sell through merchant acquisition programs, which may include email campaigns, in-product messaging, co-selling, and upsell campaigns.
  • Lead new opportunities within partnerships through creative critical thinking to capitalize on new revenue potential and innovative product enhancements.
  • Act as primarily point of contact / product strategy owner for assigned partnerships.
  • Work with partners to develop and beat business success metrics, including specific KPIs that drive merchant adoption and revenue growth for both BigCommerce and the partner.
  • Help advise BigCommerce Product, Marketing and Client Success teams to perfect merchant experiences and support for partner solutions via the BigCommerce platform.
  • Work closely with the BigCommerce Product and Client Success teams to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the BigCommerce platform.
  • Work closely with the Partner and Customer Marketing teams to design and implement communications activities, ensuring high retention of acquired merchants.
  • Build excellent working relationships with all key business leaders, colleagues and broader teams.
  • Develop methods, techniques and evaluation criteria for projects, programs, and people.
  • Develop a thorough understanding of both BigCommerce (i.e. products, services, and value proposition) and of the key attributes of the best BigCommerce Strategic Partners.

Who You Are:

Bucket 1

  • Education: Bachelor’s degree, ideally in business or similar field is preferred.
  • Partner Management Experience: 7+ years experience managing partnerships and coordinating and designing co-marketing programs with partners to drive merchant awareness and revenue growth in a high volume, fast-paced environment. Director-level experience preferred.
  • Payments Skill - Experience in the payment industry, specifically online payment processing from a merchant, shopper and technology provider perspective is a plus.
  • E-commerce Competence - Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients.
  • Strategic - You thrive on challenges, are agile, possess a great deal of perspective and have a clear vision, tolerance for risk, and ability to navigate ambiguous situations.
  • Eye For Business - You know how businesses work, keep up with relevant practices and trends, and know the competition.
  • Master Communicator - You provide the information people to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical.
  • Comfortable using technology - Strong Internet, email, and electronic document management skills. Knowledge of Salesforce a plus.

Bucket 2

  • Leadership by Example - You act with integrity and purpose, and clearly define objectives for your team. You are accountable for the results.
  • Driven Doer - You flourish with challenges and have a proven history of successfully, consistently achieving revenue quotas and objectives, within a complex client acquisition driven business, preferably in the mid-market or enterprise space.
  • Productive - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others.
  • Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key landmarks on time.
  • Composed - You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment.
  • A Planner - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easily develop and maintain schedules.
  • Focused - You are bottom-line oriented, can be counted on to exceed goals, and are constantly pushing yourself and others for results.
  • Flexible - You not only cope with change, you thrive on it and can shift gears comfortably.
  • Personable - You are positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members.
  • Achiever - You have worked for industry leading technology companies, including very fast-paced startups at our stage and in a similar or adjacent technology sector, and have a proven history of successfully, consistently achieving quotas and objectives.
  • Online payments geek - You are passionate about our space, with deep ecommerce domain expertise, in particular for the Small and Midmarket segments.
  • Connected - You have a network and established relationships with key decision-makers that extends to the executive level within the commerce and adjacent technology sectors.
  • Driven - You’ve demonstrated a clear trajectory of professional growth over time and have prior experience building shareholder value through business development.
  • Transformative - Ability to Think Big and plan for the future with imagination and wisdom.
  • Analytical - High degree of discernment and ability to provide consistent, accurate forecasts.
  • Solution Oriented - Ability to identify and creatively solve sophisticated problems, including matters related to systems and processes.
  • Agile - Capable of thoughtful yet rapid adaptation in response to changes in competitors, technologies, or market conditions.
  • Master Influencer - Excellent written/verbal communication and customer relationship skills are critical.
  • Collaborative - Ability to forge strong bonds and work collaboratively with key external and internal partners such as Marketing, Product, Engineering, and Sales.
  • Ethical - You believe in our mission, share our values and understand that it’s not just about what you get done, but also how you do it.
  • Efficient - Excellent organization and time management skills.
  • Diligent - Passion for service and satisfaction and ability to handle sensitive information and numerous details with ease.
  • Techie - Strong Internet, email, and electronic document management skills. A basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email and online marketing tools) a plus.
  • Travel Flexible - Ability to travel domestically or internationally as needed (est. 8-12 weeks per year).

#INDSP

#LI-Remote



Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
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    • PythonLanguages
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    • AngularJSFrameworks
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    • CassandraDatabases
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    • Google AnalyticsAnalytics
    • PhotoshopDesign
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    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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