The HotSchedules Senior Sales Engineer serves as the business and solution expert provides technical expertise to prospects and customers and supports the HotSchedules team in growing the business. This position ascertains customer requirements, engages in consultative and technical solutions sales and works with the sales and product teams. The Sales Engineer demonstrates the products to both management (C-level) and technical (Developers, DBAs, IT Admin, IT Security) audiences.
Key Responsibilities:
- Identifies current and future customer business needs and requirements by establishing personal rapport with potential and actual customers
- Provides web-based, phone, and in-person customer requirements discovery, solution demonstrations and proof of concept exercises
- Provides written responses to RFPs (Requests for Proposal)
- Gains the customer and prospects’ confidence to such a degree that they see you as the solution expert
- Presents and articulates advanced product features and benefits, as well as product future direction
- Designs sales playbooks and positioning for new and existing products
- Discusses details of solution with deeply technical customers and developers. This includes detailed discussions of data integration, inclusion of complex business processes, end-user capabilities and flexibility
- Gains customer acceptance by determining improvements through analyzing cost-benefit ratios of solutions in customer environment; engineering or proposing changes in business processes
- Helps to develop customer's staff by providing technical information and training
- Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions
- Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives
- Supports marketing activities by attending trade shows, conferences and other marketing events
- Provides training and produces support material for other members of the sales team
- Creates and contributes to a positive, professional, and fun environment to work at every day
Skills/Qualifications: Problem Solving, Product Knowledge, Selling to Customer Needs, Software Requirements, Product Development, Presentation Skills, General Programming Skills, Technical Depth and Understanding, Verbal Communication, Requirements Analysis, Innovation
Job Requirements:
- 10+ years in sales engineering or similar experience such as restaurant IT
- Bachelor's Degree in Computer Science or business related field
- Restaurant technology experience or experience selling into restaurants
- High sales aptitude
- Strong communication and relationship building skills
- Strong understanding and ability to articulate new technologies and corresponding value propositions
- Energetic, creative, organized, and self-motivated individuals
- Ability to deliver on business commitments
- Thrive in team environments
Our Mission: We empower service-based organizations to master their operations, engage their teams and recapture work-life balance.
Our Vision: Make the world a better place by spreading hospitality across the globe.
Our Values:
- Hospitality - We go beyond the expected to provide unparalleled experiences and help our customers do the same.
- Empathy - We started in a restaurant. Service of others - both externally and internally - is in our blood.
- Innovation - We never give up seeking creative ways to solve tough problems.
- Community - We believe in the power of the communities we create and serve, our community of team members and in giving back to the communities we live in.
- Fun - This isn’t just a job; it’s a calling, and we love it!
- Accountability -We do what we say we’re going to do. If something happens to prevent that, we determine the new course and communicate quickly.