Sr. Sales Operations Analyst at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named "Best Place to Work" in Austin in 2018 is looking for a Senior Sales Operations Analyst to serve as a trusted advisor on financial matters within selling teams. In addition to overseeing compensation plans and commissions reporting, and analyzing data and developing recommendations that will drive business decisions and BigCommerce’s growth, you will be provided the opportunity to work on a diverse set of projects outside of normal responsibilities including data modeling and analysis, KPI development and tracking, and pipeline modeling and forecasting.

What You’ll Do

  • Administers compensation plan and commission reports for BigCommerce, including monthly data collection and review, incentive compensation calculations, submitting commissions payments to HR, and commission reporting to sales and business development reps.
  • Serve as a liaison with the Finance team on commission-related matters.
  • Field questions and requests from employees on incentive compensation plans, including training new employees on incentive compensation plans for BigCommerce.
  • Track and manage bonuses and spiffs for teams on incentive compensation plans, partnering with leaders to develop monthly and quarterly programs, ensure appropriate tracking and reporting, and calculate eligible performance-based payments.
  • Oversee monthly and quarterly attainment reporting, and communicate attainment to sales and business development leaders and employees.
  • Assist with Sales reporting, such as opex tracking and analysis, productivity reporting, scenario modeling, KPIs, success metrics, process follow-up SLAs, pipeline reporting, and forecasting.
  • Mentor and train other employees within Operations in similar roles, providing training to new employees, assist with modeling conventions and analysis, and strengthen analytics abilities and understanding of our businesses.
  • Assist with ad hoc projects, such as:
    • Board presentation preparation
    • Project support
    • Data audits and analysis
    • Data modeling

Who You Are


  • Knowledgeable

    • BS or BA in Business, Finance, or Economics
    • 3+ years of experience in compensation plan administration and reporting
    • 3+ years of experience in Sales Operations required
    • Strong Internet, email, and electronic document management skills (MS Office, Word, Excel, PowerPoint, etc.) required
    • Experience with CRM tools and Salesforce required
    • Previous SaaS or ecommerce experience a plus
  • Analytical - You possess strong logical, problem solving, and Excel modeling skills. 
  • Efficient - You are extremely organized and attentive to detail, with excellent prioritization skills that allow you to consistently deliver quality results on time. 
  • Strong Communicator - You have excellent written and verbal communication skills, with a knack for delivering strong, data-centric presentations. 
  • Customer Focused - You are dedicated to meeting the expectations and requirements of internal and external customers, you get first-hand information and use it for improvements, act with customers in mind, and establish and maintain effective relationships, gaining trust and respect.
  • Attentive - You have a passion for client service and satisfaction, strong attention to detail, and are able to manage sensitive information and lots of data with ease. 
  • Flexible - You learn quickly, are responsive to feedback, and can work under pressure in a fast-paced environment.
  • Collaborative - You have the ability to forge strong bonds, work collaboratively with, and influence internal partners such as other Sales channels, Finance, and Business Applications.
  • Personable - You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members 
  • Ethical - You are humble, driven to make a difference, and consistently do the right thing the right way every time.

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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