Strategic Account Manager

Location:Austin, TX

What You Will Do
 

The Strategic Account Manager is a dedicated, ambitious and self driven leader who works as an IT liaison with ministry stakeholders and national technical teams. The primary responsibility of this role is to build strategic relationships with market leaders working closely to assist the market achieve their technology goals. The Strategic Account Manager is the primary liaison between the business and the IT teams.

What You Will Do

Responsibilities and Attributes:

• Account Management:
• Excellent verbal and written communication skills
• Displays sense of ownership and pride in performance and its impacts on the company’s success.
• Facilitates resolution to usability/performance issues which impact performance and own collaboration with delivery teams and business leaders during critical events
• Advises and guides business partners and impacted associates during the contracting process for technical assessments, contracting, sourcing, and technology delivery
• Leads technology roadmap development with operational business partners and works across Ascension Technologies disciplines to enable solutions
• Provides executive reporting for account portfolios and manages the IT vetting and prioritization processes
• Partner with Ministry Market leadership and IT stakeholders to align technology to help achieve Ascension’s goals.
• Business and Technical Acumen:
• Makes sound decisions and takes initiative and accountability for the accuracy of information in the preparation and presentation of detailed proposals depending on ministry requirements.
• Proactively resolves complex, non-routine problems and issues where defined standards and/or procedures may be limited or non-existent
• Understands business needs, identifies inefficiencies in processes and proposes technology solutions for improvement
• Works across multiple functional areas with a clear ability to understand operational and executive level needs
• Demonstrates high ethical standards and fosters trust
• Demonstrates knowledge of and experience with software tools to create, edit, and analyze complex projects, and presentations
• Understands Agile project delivery, application development, and Healthcare applications
• Experience with Portfolio, Program, and Project management
• Responsibility for leading the development and implementation of technology roadmaps.
• Results oriented:
• A strong communicator with the ability to build strong customer relationships, especially with key customer stakeholders and sponsors.
• Demonstrates solid IT critical thinking skills with examples from past experiences
• Demonstrates strategic IT perspective that goes beyond short term gains.
• Must have the ability to juggle many moving parts and orchestrate long term technical roadmaps that align with a national strategy.
• Has the ability to build and maintain solid relationships with senior leadership. Arrives at decisions using analysis and problem-solving skills.
• Works with other leaders on strategic technology issues.
• Self-starter who can work independently owning projects from inception to completion by effectively coordinating necessary resources, collaborating with business and technical resources, and engaging the appropriate stakeholders.
• Is productive and efficient in planning and executing work; strives for excellence
• Establish strategic direction and oversight in order to ensure that technology resources will be optimized.
   

Desired Experience:
5+ years of Information Technology leadership 
5+ years managing large Information Technology projects.
Familiar with ServiceNow
 

What You Will Need
 

Education:

• High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:

• 3 years of experience preferred.

Why Join Our Team
 

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all. In FY2020, Ascension provided $2.4 billion in care of persons living in poverty and other community benefit programs. Ascension includes more than 160,000 associates and 40,000 aligned providers across a national network of ministries. We offer rewarding careers across more than 2,600 sites of care – including 146 hospitals and more than 50 senior living facilities – in 19 states and the District of Columbia.

Equal Employment Opportunity Employer
 

Ascension Technologies is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.