Strategic Partner Enablement Manager at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

As the Strategic Partner Enablement Manager, you will be responsible for enabling our partners on BigCommerce and our employees on partner solutions. Ultimately, your success will make a significant impact on the merchant and revenue growth for BigCommerce and our partners.

What you will do

The Strategic Partner Enablement Manager will be responsible for ensuring our partners’ sales and services organizations are well-equipped with the product knowledge, differentiators, incentives and processes necessary to effectively sell or refer BigCommerce’s current and new solution offerings. This role will also be responsible for the enablement of our partner solutions to our internal sales, account management, and support teams. The successful candidate will combine a solid understanding of sales and marketing dynamics with the ability to synthesize field requirements and corporate resources into a comprehensive sales enablement plan. 

Responsibilities

  • Own, lead, and evolve tech partner enablement at BigCommerce
  • Plan and Execute monthly BigCommerce Partner Day events for internal teams to gain awareness of our Tech Partner solutions
  • Working with the Partner Managers, design and implement key performance metrics to measure programs and impact, effectiveness, appropriateness, and utility. Measure and report on the effectiveness of sales enablement investments. 
  • Become fluent in competitive positioning and be effective in differentiating  BigCommerce
  • Provide high-level demos of the BigCommerce platform to partners 
  • Gain a thorough understanding of partner’s business objectives and processes to provide best practices that increase awareness and execution of the go to market plan
  • Create, develop, manage, and lead the successful execution of the cross-functional sales enablement programs in conjunction with SBD Partner Managers, Product Management, and Partner Marketing
  • Work with BigCommerce Sales and Support leadership to understand knowledge gaps in our partner content (battle cards, knowledge-base articles, etc.) and work to close any sales facing content gaps.
  • Plan and participate in Partner based Train-the-trainer activities, including but not limited to: new hire training and on-boarding, sales skills and tools training.
  • Assist in the development of the master plan and calendar for sales enablement activities throughout the year, which would include incentives, communications, and marketing.
  • Assist our reseller teams at all stages of their sale to the BigCommerce + partner solution. 
  • Develop strong relationships with the partner sales and support leaders to ensure continued BigCommerce awareness and sales
  • Continually gather information from the partner sales and support teams and provide the feedback into the BigCommerce support and product teams
  • Manage partners through influence and joint objective - aka without authority

Who You Are

Bucket 1: 

  • Minimum 3+ years of sales or Sales Enablement experience with increasing influence and responsibility
  • Comfortable using technology - Strong Internet, email, and electronic document management skills. Knowledge of Salesforce a plus
  • Strategic thinker that can take broad visions and concepts and develop structured plans, actions, and measurable metrics and then execute those plans
  • General experience with all aspects of eCommerce is a plus
  • Master Communicator - You provide the information to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical
  • Proven excellent program management and project management skills
  • A fast-thinking, high-energy individual with a sense of humor and ability to work with a wide range of personalities will thrive in this role
  • Ability to travel approximately 40-60%

Bucket 2:

  • Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue quotas and objectives, within a complex client acquisition driven business, preferably in the mid-market or enterprise space
  • Action Oriented - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others
  • Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time
  • Composed - You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment
  • A Planner - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easily develop and maintain schedules
  • Focused - You are bottom-line oriented, can be counted on to exceed goals, and are constantly pushing yourself and others for results
  • Flexible - You not only cope with change, you thrive on it and can shift gears comfortably
  • Personable - You are positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members
Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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