Success Manager

| Austin | Remote
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Who We Are


Ontic is a protective intelligence software innovator transforming, expanding and changing how Fortune 500 and emerging enterprises protect employees, customers and assets from physical security threats. Ontic’s SaaS platform helps preserve business continuity and build long-term organizational resilience by collecting and connecting data to create a comprehensive view of potential threats and take necessary actions to mitigate risks. Ontic also provides threat assessment, threat management and strategic intelligence services that include expert training, guidance and program development using best practices and proven protocols. Ontic was named 2022 Global Entrepreneurial Company of the Year by Frost & Sullivan and the top industry innovator among a dozen other vendors in the Frost Radar™: Digital Intelligence Solutions, 2021. 


The Ontic Center for Protective Intelligence is a trusted resource for those in the security, safety and protection communities that shares strategies and best practices, insights on current and historical trends and lessons learned through dialogue, discourse and alternative analysis from some of the industry's top practitioners.


As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach both our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.


Who You Are

Ontic is looking for an experienced and mission-driven Client Success Manager who will be responsible for ensuring our clients realize the value of our Protective Intelligence technology platform, resulting in client retention. This role is based in our Austin, Texas headquarters.


As a Client Success Manager, you will have the opportunity to develop relationships with a portfolio of Fortune 5000 corporate clients, focusing on their adoption of the Ontic platform. You will be responsible for the full client lifecycle, post-Sales. This includes Implementation, Training, Platform Coaching, Executive Business Reviews and ensuring the Renewal process is executed successfully. You will serve as the voice of Ontic to the client and as the voice of the client to Ontic.


You should have a talent for cultivating your personal brand as a trusted advisor to your clients and a collaborative teammate to cross-functional internal teams. You should maintain a solution-oriented approach and be excited to be a part of a growing team, welcoming the challenges that come along with a startup environment.

Responsibilities

  • Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform.
  • Own client communication to ensure streamlined client experience.
  • Identify growth potential for clients as it relates to additional Ontic Platform functionality or Services opportunities. Coordinate with Sales colleagues to execute on those opportunities.
  • Forecast client renewals, ensuring retention.
  • Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions. Work collaboratively to address client challenges with a sense of urgency.
  • Seek out opportunities to help the growing Client Success team scale efficiently with tools like SFDC, Pendo, JIRA.

Preferred Qualifications

  • 3-5+ years of experience in Client Success or Client Services at a SAAS company.
  • Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities.
  • Candidate with Corporate Security or Executive Protection acumen a plus.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives.
  • Familiarity with tools like SFDC, Pendo, JIRA.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Monthly ME (Mental Escape) day for all employees

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations


Ontic is an equal opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

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Location

We are conveniently located in Central Austin in the middle of everything and anything Austin. Plenty of options for food and drinks nearby!

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