Technical Account Manager

| Austin
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Technical Account Manager (TAM)

Austin TX

Job Description/Summary:

The Technical Account Manager works closely with SpyCloud’s customers and draws on their exceptional customer-facing skills and technical acumen to help our customers successfully adopt our products.  With a goal of becoming a trusted consultant and advisor, the TAM unlocks value and finds solutions that leverage our product/services.  A successful TAM utilizes their relationship management skills and technical credibility to effectively communicate to all levels of the organization.

Primary Responsibilities:

  • Project manage enterprise on-boarding/integration, ensuring timely and successful launches
  • Work closely with Customer Success Management and other internal teams to identify opportunity and translate customer goals into executable technical set-ups with adoption plan
  • Understand the customer and identify and address technical challenges, owning the process including communication of issues, goals requirements and solutions
  • Monitor the product/program/project from initiation through delivery interfacing with customers on technical matters
  • Maintain a deep understanding of SpyCloud’s products
  • Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies
  • Develop best practices and assets based on learnings from customer engagement to support initiatives to scale
  • Be a customer advocate, representing our customer internally. Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization

Key Qualifications and Requirements:

  • Strong technical acumen and experience influencing change at all levels
  • A track record of creating documentation of processes, playbooks, and other information for use by TAMs
  • Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects
  • A solid working knowledge of various web technologies with an understanding of APIs and databases
  • Experience translating business goals into technical solutions
  • Understands data analytics to identify key performance indicators and perform data analysis to drive insights
  • Ability to seamlessly work with customer’s development team
  • Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms
  • Good knowledge of REST technology, previous work with APIs and ability to understand and troubleshoot cloud solutions

Highly Desired Skills: 

  • 5+ years of Technical Account Management experience in a customer facing role
  • Familiarity with Software as a Service (SaaS) solutions
  • Hands-on experience with programming/scripting languages and their usage with APIs
  • Cyber security and ATO prevention experience a plus

Education:

  • BA/BS/Undergraduate
  • Zendesk experience is a plus
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • PythonLanguages
    • RustLanguages
    • jQueryLibraries
    • ReactLibraries
    • Pyramid Web FrameworkFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

Location

Our HQ is classic Austin: a historic theater on South Congress. Walk to local restaurants and shopping, or grab an easy scooter ride to downtown.

An Insider's view of SpyCloud

What’s the vibe like in the office?

It's been a joy getting to work with passionate, intelligent and creative coworkers, who also value a great sense of humor. Our office is awesome, but I'm also very happy with how well we've been able to stay connected and keep our culture alive while working remote during the pandemic.

Melanie

HR Coordinator/Executive Assistant

How do you collaborate with other teams in the company?

There are no silos at SpyCloud. Everyone is aligned, focused on: build a great company; deliver value to customers. It emanates from shared cultural values among everyone. That makes collaboration among teams easy. Everyone rolls up their sleeves, works together regardless of team, and gets things done. We deliver results, as a team.

Ted N.

Business Development Manager

What makes someone successful on your team?

Technical challenges are plenty at SpyCloud but the key to success is working as a high functioning and cohesive team. We strive to improve together and this starts with each of us. Being driven, curious, flexible, and humble are all qualities for success at SpyCloud. Any challenge can be tackled with the right team supporting you!

Ronak

Vice President of Engineering

How would you describe the company’s work-life balance?

Working at SpyCloud I can truly balance work, fun and family. I would describe my colleagues as quirky, smart, passionate, and funny, so needless to say, I look forward to coming to work each day. As a mom of two kids under 5, I love that I have the freedom to take them to appointments when needed or just a day of fun with our awesome PTO policy.

Jessica

Marketing Manager

What are SpyCloud Perks + Benefits

SpyCloud Benefits Overview

We believe that healthy, happy employees are the most creative and productive, so if you come to work with us, expect some great perks!

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
SpyCould is committed to building an inclusive, diverse business. We do our best work when people with unique experience and perspectives bring their talents and passions together.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
SpyCloud is proud to offer a 401(k) with choices including managed portfolios or index funds.
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Your best inspiration may not come between 8am & 5pm (our core hours)! SpyCloud believes in allowing you to have a flexible work schedule that includes varied start times, times of day or locations!
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Daily lunches mean we get to enjoy each other company and food from many of Austin's great eateries. Friday breakfasts add an extra burst of energy to finish work before we go into the weekend.
Stocked Kitchen
We keep our kitchen stocked with coffee and tea, delicious snacks, and an impressive array of beverages!
Some Meals Provided
Happy Hours
Parking
Our prime location offers ample onsite and nearby onstreet parking.
Pet Friendly
We love the soulful eyes and exuberant personalities of our SpyCloud canines. 3 Corgis are just the beginning of the awesomeness of SpyCloud Pets.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We are passionate about solving hard problems, building an inclusive company culture that promotes the best in our employees, and creating products that delight our customers.

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