Technical Account Manager

| Austin
Sorry, this job was removed at 6:31 a.m. (CST) on Tuesday, March 23, 2021
Find out who's hiring in Austin.
See all Sales jobs in Austin
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technical Account Manager (TAM)

Austin TX

Job Description/Summary:

The Technical Account Manager works closely with SpyCloud’s customers and draws on their exceptional customer-facing skills and technical acumen to help our customers successfully adopt our products.  With a goal of becoming a trusted consultant and advisor, the TAM unlocks value and finds solutions that leverage our product/services.  A successful TAM utilizes their relationship management skills and technical credibility to effectively communicate to all levels of the organization.

Primary Responsibilities:

  • Project manage enterprise on-boarding/integration, ensuring timely and successful launches
  • Work closely with Customer Success Management and other internal teams to identify opportunity and translate customer goals into executable technical set-ups with adoption plan
  • Understand the customer and identify and address technical challenges, owning the process including communication of issues, goals requirements and solutions
  • Monitor the product/program/project from initiation through delivery interfacing with customers on technical matters
  • Maintain a deep understanding of SpyCloud’s products
  • Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies
  • Develop best practices and assets based on learnings from customer engagement to support initiatives to scale
  • Be a customer advocate, representing our customer internally. Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization

Key Qualifications and Requirements:

  • Strong technical acumen and experience influencing change at all levels
  • A track record of creating documentation of processes, playbooks, and other information for use by TAMs
  • Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects
  • A solid working knowledge of various web technologies with an understanding of APIs and databases
  • Experience translating business goals into technical solutions
  • Understands data analytics to identify key performance indicators and perform data analysis to drive insights
  • Ability to seamlessly work with customer’s development team
  • Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms
  • Good knowledge of REST technology, previous work with APIs and ability to understand and troubleshoot cloud solutions

Highly Desired Skills: 

  • 5+ years of Technical Account Management experience in a customer facing role
  • Familiarity with Software as a Service (SaaS) solutions
  • Hands-on experience with programming/scripting languages and their usage with APIs
  • Cyber security and ATO prevention experience a plus

Education:

  • BA/BS/Undergraduate
  • Zendesk experience is a plus
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

Our HQ is classic Austin: a historic theater on South Congress. Walk to local restaurants and shopping, or grab an easy scooter ride to downtown.

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about SpyCloudFind similar jobs