Cisco ThousandEyes
We provide an exceptional end to end digital experience for our clients.
Austin, TX
Remote

Technical Solutions Architect, Channel Sales (North America)

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Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

What you’ll do

We are looking for an outstanding Technical Solutions Architect to join our team of superheroes in the Channel organization. You will have the opportunity to be the partner interface of an exciting new technology. You will work closely with the channel sales team in presenting ThousandEyes in prospective partner opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate partners, prospects, customers and the sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through growing market awareness of ThousandEyes and closing business.

The candidate should possess the following:

  • Excellent presentation, communication, and problem-solving skills
  • Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
  • Knowledge of application and network infrastructures
  • Knowledge of unified communications
  • Experience with APM & NPM analysis solutions
  • Experience with packet capture and packet analysis
  • Experience with scripting languages (e.g., Python, Perl, Javascript)
  • Experience with Apple, Linux and Microsoft operating systems

Responsibilities include:

  • Support the technical sales process through the channel
  • Engage the channel to educate, certify and support sales activities
  • Assist in demonstrating the solution to showcase capabilities and use-cases
  • Build and maintain a technical and trusted advisor relationship with and through Partners
  • Assist customers directly and indirectly through partners with solution trials
  • Advise in scoping and architecting solution deployments
  • Assist in addressing decision makers during trial wrap-up meetings
  • Participate in weekly team meetings, sales meeting, and business reviews
  • Present technical topics and successful wins
  • Share technical challenges and ways to overcome
  • Help establish and improve demonstration material showcasing the solution
  • Research technical topics impacting the industry to grow as an industry leader
  • Collaborate with Marketing, Product Management, Customer Success, and Engineering
  • Support ThousandEyes Connect events
  • Suggest and contribute to white-papers and case studies
  • Provide solution feedback from day to day use and customer interaction
  • Participate and advise on internal and external solution beta programs
  • Coordinate with Customer Success in providing post-sales support (e.g., training, deployment, support)
  • Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Requirements:

  • Proven ability and consistent track record of over achievement in a Technical Sales or related profession
  • Experience working in or with partner organizations responsible for channel sales
  • A degree in Electrical Engineering, Computer Science or a related field
  • Experience with Salesforce
  • Moderate travel required
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What are Cisco ThousandEyes Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations. We give every employee time off to volunteer in their local community.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Day off for your birthday
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
5 Cisco implemented days off a year "Day For Me"
Financial & Retirement
401(K)
401(K) matching
Employees can contribute up to IRS limits and Cisco matches their contributions dollar-for-dollar, up to 4.5 percent of eligible pay
Employee stock purchase plan
Employees who work more than 20 hours per week can purchase up to 10% of your Eligible Earnings, with an annual limitation of 25K.
Performance bonus
Charitable contribution matching
Donation match up to 25K to most non-profit organizations
Child Care & Parental Leave Benefits
Childcare benefits
Offered onsite at select Cisco locations
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
4 weeks of PTO per year
Paid volunteer time
10 days of paid volunteer time off per year
Paid holidays
Paid sick days
Company-wide vacation
Annual Cisco shut down where the entire company takes time off around the Holidays/New Year.
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Excellent medical, dental, vision, and life insurance. Generous ESPP, 401k match, hybrid work options, gym discounts, mental wellbeing, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy-friendly options (when we are in the office)!

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