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Technical Trainer

| Austin
Technical Trainer – Austin, TX
Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 900 employees, $5 billion under management and approximately $15 billion under advisement and oversight. www.amherst.com.
What we’re looking for:
Amherst is hiring a Technical Trainer who will be responsible for preparing and delivering technical presentations explaining our software products to internal customers and executives in a way that captivates, engages, and maps our solutions to their specific business problems. The Technical Trainer should be prepared to answer customers’ technical questions and effectively communicate customer needs to the product management team.
This newly formed role will have high visibility and significant customer and employee impact. The successful candidate is an experienced sales engineer or technical trainer, ideally with a background in the financial services industry.
If you have the ability to creatively explain and present complex concepts in an easy to understand manner, we’d like to speak with you. We are looking for a dynamic, organized self-starter to join our team.
A little more about this role:
  • Learn the technical details concerning how our software works and what problems it solves for our customers
  • Develop and deliver product demonstrations and sales presentations that explain key technical aspects of solutions that will benefit customers and prospects. Advise customers on how best to use the products.
  • Provide advanced training and support for the new members of the technology team
  • Communicate new feature releases and product updates across the organization
  • Work closely with both technology and the business units to define product training deliverables and timelines
  • Plan and direct presentations, webinars, classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, and workshops.
  • Develop documentation for custom applications using a variety of mediums. Documentation may include process flows, templates, how-to guides, functional and technical documentation and change control documentation.
  • Identify areas where we can improve customer satisfaction then communicate those issues and possible solutions to upper management.
What you’ll need to have:
  • Bachelor’s Degree in technical field or business required. 
  • Minimum 3 years of experience in a technical client-facing role or as a technical trainer delivering training to IT professionals as well as end users and executives.
  • Solid technical background with understanding and/or hands-on experience in software development.
  • Proficiency in Microsoft Office products (PowerPoint, Word, Excel, Visio).
  • Strong written and verbal communication skills with the ability to navigate a wide range of internal and external environments. Must be able to translate technical software solutions to non-technical individuals. Public speaking, presentation and instructional experience preferred. 
  • Ability to work in concert with team members to build the most effective presentations that blend technical facts with tangible benefits.
  • Ability to quickly comprehend and explain complex engineering concepts in simple, effective terms.
  • Must be comfortable working on tight timelines in a start-up like environment.
  • Must be detail oriented with the ability to multi-task, prioritize and plan work.
Additional Skills and Experience: (Preferred, but Not Required)
  • Experience in financial industry is a plus.
  • Experience with group collaboration solutions, audio or video, is helpful.
  • Knowledge of E-Learning technology and preparation is preferred.
  • Experience with Agile Methodology and JIRA.
What we offer:
Amherst is a privately held corporation located in West Austin with beautiful views of Lake Austin and the loop 360 bridge in a modern workspace with open floor plans.
  • A competitive compensation package, annual bonus, 401k match
  • Flexible PTO, 8 paid holidays
  • Employer paid benefits (medical, dental, vision, health savings account)
  • Professional career development and reimbursement
  • On-premise fitness center, locker rooms
  • Daily catered lunches, fully stocked kitchen with snacks/drinks
  • Relaxed casual environment and weekly/quarterly office events!
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases


5001 Plaza on the Lake, Austin, TX 78746

An Insider's view of Amherst

What are some social events your company does?

Amherst is always participating in exciting events. From Dell Match Play to SXSW, Amherst engages in a variety of local events. We also host smaller events for employees such as summer BBQ's and happy hours. Nothing tops our holiday party, a true family celebration!


Director of Talent

What projects are you most excited about?

I'm most excited about our Budget Revision Project! We were tasked with the challenge of moving a tedious process into a more user and mobile friendly system. This will allow the field teams to submit budget revisions from MSR Properties and have one system to manage the majority of their work. This excitement is why I love being a part of the team


Business Analyst

How has your career grown since starting at the company?

“At Amherst, I am able to work collaboratively with peers who have had years of experience similar to mine. The technology is current and evolving as the company grows. Therefore, my skills stay current and always improve.”


Senior Systems Engineer

How do your team's ideas influence the company's direction?

My team is expected to create new IP (Intellectual Property) through innovation in software, hardware, workflow process and data. Our goal is to build franchise value/shareholder value, solve difficult problems through creative solutions, and improve over-all efficiency that in turn makes life easier for all of Amherst


Chief Technology Innovation Officer

What are some things you learned at the company?

Within my first year, I have acquired solid enterprise-level knowledge in developing .NET applications by using Angular 4+, ASP.NET MVC, WPF, Entity Framework, and advanced SQL. We’re transitioning into ‘React’ apps that I'm excited about as it will add to my tech skills. I like that we have autonomy regarding the tech decisions in development


Software Engineer

What are Amherst Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Promote from within

Additional Perks + Benefits

Competitive compensation and bonus program. Flexible PTO. Health, vision, dental and long term disability coverage. Paid maternity/paternity leave. Attractive office space. Training certifications assistance. Daily catered lunch and stocked kitchens. Monthly birthday celebrations. Casual work environment with regular team-building outings. Breakfast Taco Thursday.

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