Transaction Coordinator

| Austin
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The Company

Orchard is transforming the way people buy and sell their homes. Simplifying it, to the way it should have always been; fair and true to market, straightforward, easy. Every year in the U.S., $1.5 trillion of single family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety and is filled with uncertainty and hassle.
Orchard offers a modern alternative, making one of life's biggest decisions -- the sale and purchase of a home –stress free, fair and simple.
Orchard launched in 2017 and was previously known as Perch. The company is headquartered in New York City, has 100+ employees and has grown 10x year over year. We have raised over $300 million in financing from top tier investors including: Firstmark, Accomplice, Navitas and Juxtapose. 


The Role & Responsibilities
We are hiring a Transaction Coordinator in our Austin, TX office. The Transaction Coordinator is responsible for ensuring that the contract transaction process, listing process, and the management of our “Buy & Sell” homes are handled efficiently and accurately. 
 
Transaction Responsibilities: 
  • Remotely support our team of in-market Local Market Experts(San Antonio, Dallas/Fort Worth, Austin) to manage and coordinate all aspects of our Buy & Sell real estate transactions
  • Drive time-sensitive, detail-oriented tasks from executed contract to close (for both sell-side and buy-side) with a focus on creating the best experience for our customers:
  • Create contracts and amendments 
  • Coordinate closings with the title company and lender to ensure collection of all appropriate documentation to complete closing in a timely manner
  • Ensure all required documents are signed, scanned, and saved for closing and mailed out, as needed
  • Monitor and validate disbursement and receipt of funds and fee payments
  • Start/stop utilities as needed
  • Track all progress on each transaction in our CRM systems
  • Regularly update and maintain communication with all involved parties in the transactions, such as, Title agencies and/or loan officers to ensure a smooth closing
  • Be the person that tackles whatever-comes-up to help us deliver an amazing home selling/buying experience for our customers

Listing Responsibilities:
  • Properly enter, update, and close out listings in each market’s MLS as well as the Orchard website for all properties 
  • Write copy and produce marketing flyers highlighting the features of each home
  • Coordinate with Local Market Experts and/or customers to schedule photography and manage necessary editing to create our online listings
  • Ensure we have all documentation needed for a listing (i.e. Seller’s Disclosures, survey/T-47)
  • Work with Local Market Experts and/or customers to ensure all our homes are ready to be listed for showings and also to be conveyed to our new home buyers
General Responsibilities: 
  • Administrative duties, to include copying, scanning, filing, making/answering phone calls and sending/receiving emails
 
This is a hands-on role at an early-stage company. The ideal candidate is someone who is comfortable in ambiguity and willing to roll up their sleeves on any task big or small in order for us to help deliver an incredible home buying and selling experience for our customers. You are someone that works with a sense of urgency at all times. If that sounds like something you’re excited about, we want to hear from you. There is an opportunity for this person to take on additional responsibility with the company as we scale our operations. 
 
Required Experience 
  • Excellent organizational skills to work independently and manage multiple projects at different life cycles, with many moving parts for various agents
  • Strong organization and scheduling skills
  • Excellent communication skills (written and oral)
  • Proficient with technology such as Microsoft Office and Google Apps. Experience with other real estate technology preferred (i.e. MLS).
  • Candidates must be organized, resourceful and detail-oriented, with a friendly focus on customer service
  • Minimum 2 years of experience in similar field or capacity
  • Previous residential real estate experience required
  • Bachelors degree preferred
 
Personal Characteristics 
  • Scrappiness to accomplish big goals as part of a small team, with comfort around ambiguity 
  • Strong project management skills and ability to manage timelines for yourself and others
  • Collaborative team player who enjoys working cross-functionally across an organization
  • Low ego, with ability to take feedback and iterate quickly
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages

Location

600 Congress Ave, Austin, TX 78701

An Insider's view of Orchard

How does your team reward individual success?

At Orchard, we are really big on celebrating both team wins and individual successes. We highlight people who go above and beyond to embody our Orchard Values. This is done through monthly nominations that are shared at our Town Halls.

Rich Danner

Customer Experience Manager

How do you collaborate with other teams in the company?

Orchard is a hyper-connected company and cross-departmental collaboration is key to our success and culture. On any given day, I am working with investments, contracts, field ops and title to drive conversion. Since we have an office in NY and Austin, teams connect through break outs, zoom meetings, our internal platform and, most notably, Slack.

Samantha Hurley

Customer Experience Manager

What makes someone successful on your team?

By blending our personalities, knowledge, experience and skills to create a cohesive team of contributors, all team members feel valued. Successful team members show grit and drive and stay engaged and excited as we grow. While everybody is great at their individual role that value and connection is ultimately what creates a successful team member.

Kathryn McCurley

Listing Manager

How do you empower your team to be more creative?

As an early-stage fast growing company, we're faced with daily challenges and tall goals. It's important to hold all team members accountable, provide a balance of autonomy and guidance, and create an environment where it's okay to fail. This supports creativity and encourages your team to be resourceful and solution-oriented.

Thomas LaLonde

Head of Sales

How do your team's ideas influence the company's direction?

Our team's ideas and actions directly influence the company's acquisition of real estate and our profitability attainment.  Being a part of the company's direction in changing the way people buy and sell real estate, with the full support of our seasoned senior leaders and cross-functional teams, is what makes this job a dream.  

Dillian Pesquera

Acquisition Manager

What are Orchard Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted once per month.
Parking
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