Trust and Safety Specialist at Favor

| Austin
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The Favor Trust and Safety team is responsible for providing accurate decisions and actions while keeping an operational approach to minimize Favor’s exposure to financial and reputational risk! We utilize a variety of tools, strategies, and procedures to review, investigate, and respond to fraud risk and suspicious activity.

You will be part of the tactical operations team that helps identify and prevent fraudulent orders, transactions, and accounts on the Favor platform. You have a keen eye for detail and enjoy solving puzzles while collaborating with others on your team and across the organization.

Responsibilities

  • Manually review simple and complex cases to detect fraudulent activity and determine appropriate next steps.
  • Collaborate with team to identify and reassess false positives
  • Identify improvements to the Trust and Safety Team’s processes and tactics
  • Practice professional communication to all customers, Runners, and stakeholders

Requirements

  • You have 1+ years experience on an operations or support team
  • You take direction well and can follow specific processes
  • You are comfortable doing repetitive and sometimes tedious tasks
  • You must be available to work evenings and weekends
  • Familiarity with Zendesk, fraud tools, and/or payment processors a plus
  • Experience running Favors a plus
  • Bachelor’s degree a plus

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35.

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Sr. Manager, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Director, Integrated Marketing

What are Favor Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
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