Vice President of Customer Success

| Austin
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Within Cognite North America, the Customer Success team is responsible for engagement management, customer adoption of our solutions, and growth of Cognite’s impact within our customers’ digital transformation efforts. We consist of people with diverse and high-performance backgrounds, ranging from Management Consulting, to Industry and to Software development. We seek to continuously improve how we work with our clients, how we work together as a team, and how we develop as individuals.

What You Will Do

The Vice President of Customer Success is responsible for building and managing a team of top tier customer success and project management professionals that together drive the overall value realization of our customers. Value realization for our customers includes the definition and execution of customer success plans, the achievement of their business goals, and the adoption of our products to drive greater ROI and satisfaction. Externally, the Vice President of Customer Success, will develop long-term relationships with our key customer stakeholders, connecting with key business executives and IT stakeholders, developing an understanding of their business requirements and goals, and how they are using Cognite. Internally, you will be a key member of the Cognite North America Leadership Team. This role will work closely with Sales to ensure the CS team builds a thriving list of customers, while also ensuring that customer projects and product roll outs are properly executed.

The Vice President of Customer Success must be a proven project manager, and people manager. Typical customer engagements require a team consisting of data scientists, solution architects, and domain experts to design, develop, and operationalize digital solutions across various industries. The position will give you a unique opportunity to lead and learn from people with various backgrounds in business, software, and industry. You will have the role of translator and coordinator between the North American customers and Cognite’s R&D and Product Management teams and advise on development priorities. You will also have global responsibility to ensure that the Cognite North America CS team is leveraging the best practices and experience of the headquarters team in Oslo, Norway.

Who You Are
  • Have 12+ years of experience in customer-facing roles with increasing responsibility in software customer success, project delivery, sales, and/or management consulting
  • Experience managing a team of customer success, project management or other related resources. Experience at a high-growth scale-up organizations preferred
  • Have a Bachelors in Business, Engineering, Computer Science or similar (Masters/MBA preferred)
  • Have experience from industrial digitalization projects or product development of IoT, cloud solutions, or machine learning models
  • Have a rich understanding of Agile project management, and the trade offs of other project management philosophies.
  • Familiarity with customer success methodologies and practices including (but not limited to) segmentation, customer journey, customer health scoring, etc
  • Knowledge of heavy asset industry – oil & gas, power & utilities, or manufacturing is required
  • Able to manage complex stakeholder landscapes (customers, end-users, internal resources, partners, etc.)
  • Possess strong writing, presentation, and communication skills, including the ability to chair meetings or host webinars
  • Comfortable and confident in running executive system review meetings, engaging with C-level sponsors
  • Reliable to work independently, demonstrate objectivity, and exhibit sound reasoning in a dynamic and ambiguous working environment
  • Enjoy challenges and dare to set ambitious goals that drive innovation within a fast growing global tech company
  • Possess the charisma and energy needed to inspire an inclusive and fun team culture
What Makes Us Great
  • An opportunity to make an impact on the industrial future and be part of disruptive and groundbreaking global projects
  • High level of autonomy, ability to influence decisions and to learn from mistakes
  • Work along side a driven, engaging team with in-depth software expertise and industry experience
  • Opportunity to join [email protected] for social, community, and diversity initiatives
  • Focus on agility and speed, openness, togetherness, impact, and obligation to speak up
  • Join a team that truly lives their values and brings their whole selves to Cognite
Perks & Benefits
  • Competitive Compensation + 401(k) with employer matching
  • Health, Dental, Vision & Disability Coverages with premiums fully covered
  • Unlimited PTO + flexibility to enjoy it
  • Paid Parental Leave Program
  • Learning & Development Stipends
  • Global Mobility & Exchange Program
  • FriYay Catered Lunch + Fully Stocked Fridges
About Cognite

Cognite is a global industrial Software-as-a-Service (SaaS) company enabling the full-scale digital transformation of heavy-asset industries. Our core software product, Cognite Data Fusion (CDF), powers companies with contextualized OT/IT data to develop and scale solutions that increase safety, sustainability, efficiency, and drive revenue.

Headquartered in Oslo, Norway, Cognite has garnered the attention and partnership of some of the world's top industrial and tech companies, and the company’s success has been profiled in publications like Boston Consulting Group, Bloomberg, Digital Energy Journal, and Houston Chronicle. Google awarded Cognite Google Cloud Technology Partner of the Year 2019 for Manufacturing and BuiltIn Austin named Cognite 2021 Best Places to Work. We’ve won a lot of awards we’re quite proud of, and we’re backed by Accel, one of the world’s leading venture capital firms.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • FluxLibraries
    • ParseLibraries
    • ReactLibraries
    • ReduxLibraries
    • SparkFrameworks
    • MySQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

Our company is located in the Domain with plenty of bars, restaurants, and shopping. Plus, the office is easy to get to with the Capital Metro.

An Insider's view of Cognite

What's something quirky about your company?

Not working in a black-and-white company – it has to be the best part. It’s not corporate, standardized, there are no limitations on what you can or cannot do, you are free to try on different things.

Indre

Tech Lead, Application Development

What projects are you most excited about?

I'm pumped to liberate our customers' data! They know they need a comprehensive and scalable solution that allows them to accelerate the deployment of their advanced analytics investments. Data liberation with Cognite Data Fusion is a game-changing approach to data pre-processing, model management, and data quality monitoring.

Mark

Senior Director of Customer Success

What makes someone successful on your team?

We look for individuals who enjoy both -- 1) strategic (building) and 2) execution (doing). And demonstrate behaviors like -- a growth mindset, extreme ownership, proactiveness, and positivity / enthusiasm. One of the most important ingredients for success at Cognite is the value of "togetherness". We move quickly and efficiently as one global team

Cara

Vice President of People & Organization

What is your vision for the company?

Cognite has ambition to become the leading software company in the world, fundamentally changing the way heavy-asset company work. We will do that by helping the companies to put their data to work and improve their profitability and sustainability.

John Markus

CEO & Co-Founder

What are Cognite Perks + Benefits

Cognite Benefits Overview

Perks & Benefits:
-Competitive Compensation + 401(k) with employer matching
-Health, Dental, Vision & Disability Coverages with premiums fully covered
-Unlimited PTO + flexibility to enjoy it
-Paid Parental Leave Program
-Learning & Development Stipends
-Global Mobility & Exchange Program
-FriYay Catered Lunch + Fully Stocked Fridges

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

What Makes Us Great:
-An opportunity to make an impact on the industrial future and be part of disruptive and groundbreaking global projects
-High level of autonomy, ability to influence decisions and to learn from mistakes
-Work along side a driven, engaging team with in-depth software expertise and industry experience
-Opportunity to join [email protected] for social, community, and diversity initiatives
-Focus on agility and speed, openness, togetherness, impact, and obligation to speak up
-Join a team that truly lives their values and brings their whole selves to Cognite

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