Within Cognite North America, the Customer Success team is responsible for engagement management, customer adoption of our solutions, and growth of Cognite’s impact within our customers’ digital transformation efforts. We consist of people with diverse and high-performance backgrounds, ranging from Management Consulting, to Industry and to Software development. We seek to continuously improve how we work with our clients, how we work together as a team, and how we develop as individuals.

What You Will Do

• The Vice President of Customer Success is responsible for building and managing a team of top tier customer success and project management professionals that together drive the overall value realization of our customers. Value realization for our customers includes the definition and execution of customer success plans, the achievement of their business goals, and the adoption of our products to drive greater ROI and satisfaction. Externally, the Vice President of Customer Success, will develop long-term relationships with our key customer stakeholders, connecting with key business executives and IT stakeholders, developing an understanding of their business requirements and goals, and how they are using Cognite. Internally, you will be a key member of the Cognite North America Leadership Team. This role will work closely with Sales to ensure the CS team builds a thriving list of customers, while also ensuring that customer projects and product roll outs are properly executed.
• The Vice President of Customer Success must be a proven project manager, and people manager. Typical customer engagements require a team consisting of data scientists, solution architects, and domain experts to design, develop, and operationalize digital solutions across various industries. The position will give you a unique opportunity to lead and learn from people with various backgrounds in business, software, and industry. You will have the role of translator and coordinator between the North American customers and Cognite’s R&D and Product Management teams and advise on development priorities. You will also have global responsibility to ensure that the Cognite North America CS team is leveraging the best practices and experience of the headquarters team in Oslo, Norway.

Who You Are

• Have 12+ years of experience in customer-facing roles with increasing responsibility in software customer success, project delivery, sales, and/or management consulting
• Experience managing a team of customer success, project management or other related resources. Experience at a high-growth scale-up organizations preferred
• Have a Bachelors in Business, Engineering, Computer Science or similar (Masters/MBA preferred)
• Have experience from industrial digitalization projects or product development of IoT, cloud solutions, or machine learning models
• Have a rich understanding of Agile project management, and the trade offs of other project management philosophies.
• Familiarity with customer success methodologies and practices including (but not limited to) segmentation, customer journey, customer health scoring, etc
• Knowledge of heavy asset industry – oil & gas, power & utilities, or manufacturing is required
• Able to manage complex stakeholder landscapes (customers, end-users, internal resources, partners, etc.)
• Possess strong writing, presentation, and communication skills, including the ability to chair meetings or host webinars
• Comfortable and confident in running executive system review meetings, engaging with C-level sponsors
• Reliable to work independently, demonstrate objectivity, and exhibit sound reasoning in a dynamic and ambiguous working environment
• Enjoy challenges and dare to set ambitious goals that drive innovation within a fast growing global tech company
• Possess the charisma and energy needed to inspire an inclusive and fun team culture

What Makes Us Great

• An opportunity to make an impact on the industrial future and be part of disruptive and groundbreaking global projects
• High level of autonomy, ability to influence decisions and to learn from mistakes
• Work along side a driven, engaging team with in-depth software expertise and industry experience
• Opportunity to join Together@Cognite for social, community, and diversity initiatives
• Focus on agility and speed, openness, togetherness, impact, and obligation to speak up
• Join a team that truly lives their values and brings their whole selves to Cognite --> watch some of our Cognite Voices | Katrine Tjølsen, Petter Reistad.

Perks & Benefits

• Competitive Compensation + 401(k) with employer matching
• Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents
• Unlimited PTO + flexibility to enjoy it
• Paid Parental Leave Program
• Learning & Development Stipends
• Global Mobility & Exchange Program
• Company Paid Friday Lunch via DoorDash + Fully Stocked Fridges in the offices

Cognite is a global industrial SaaS company that was established with one clear vision: to rapidly empower industrial companies with contextualized, trustworthy, and accessible data to help drive the full-scale digital transformation of asset-heavy industries around the world. Our core Industrial DataOps platform, Cognite Data Fusion™, enables industrial data and domain users to collaborate quickly and safely to develop, operationalize, and scale industrial AI solutions and applications to deliver both profitability and sustainability. Visit us at www.cognite.com and follow us on Twitter @CogniteData or LinkedIn: https://www.linkedin.com/company/cognitedata

Equal Opportunity

Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion. 

We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.