Virtual Broker Manager, Individual and Family Plans at Bright Health

| Remote
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Making Healthcare Right. Together.” is the cornerstone of all we do. Our vision is through powerful relationships with Care Partners, we help all people live healthy and brighter lives. To successfully achieve our mission and vision as we operate in a dynamic health care environment, we expect Bright employees to embody and uphold our core values in work and interactions, both internal and external: be brave, be brilliant, be accountable, be inclusive, and be collaborative.

ABOUT THE ROLE

The Virtual Broker Manager provides concierge level support to the brokers, who serve as a key acquisition channel, as they sell Bright Health’s product in our markets. The Virtual Broker Manager (VBM) is responsible for growing and building a productive, efficient and compliant team of independent agents, third-party referral sources, and key internal and external strategic partners, in order to translate market strategies into specific tactics and measurable goals. 

YOUR RESPONSIBILITIES

  • Develop and build relationships with agents and agencies in specific markets
  • Responsible for educating, supporting and updating our brokers throughout the entire sales process
  • Provide high-touch phone and email support to the brokerage community to help drive Bright Health sales performance, with limited travel into assigned market
  • Learn and deeply understand the assigned market and/or product line, including available products, networks, competitors, historic performance, past and upcoming changes to the market, market nuances (cultural and ethnic make-up, neighborhoods, care partners and providers), prior and future disruptions, key agencies and producers, market share, etc.
  • Interact and collaborate with all functional areas of Bright Health including Marketing, Legal, Compliance, Operations, Member Service, and others as needed
  • Conduct calls or webinars with brokers to educate and update them on what is happening with Bright Health and the industry, so they are knowledgeable about our product and empowered to enroll our members
  • Articulate compelling proposals to brokers that clearly communicate the differentiated Bright Health experience and health plan product offering
  • Adhere to weekly time and activity metrics through the company processes
  • Build, maintain, deepen, and leverage internal and external strategic relationships that create sales opportunities; external relationships include, but are not limited to key agencies, community organizations, professional associations, provider groups, non-profits, financial advisors, food banks, etc.
  • Conduct regular sales related training, focusing on increasing sales, overcoming objections, expanding markets, selling the full portfolio, presentation skills, prospecting, etc.
  • Develop and execute an effective business plan to achieve objectives, including recruiting, sales events, market partnerships, training, engagement and communication
  • Have a deep understanding of the local product portfolio), available providers, applicable rules and regulations that apply to sales and marketing, compliance and Bright Health processes and procedures
  • Drive to appropriate goals, activities, and measurements to support the overall market sales goals
  • Appropriately monitor, supervise, communicate, and coach desired outcomes
  • Create and execute effective resource sharing strategies, including lead routing, kiosk assignments, community meeting assignments, and participation in other Bright Health incentive programs as appropriate
  • Monitor for effectiveness and adjust accordingly

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • Three (3) or more years of experience driving broker partnerships is preferred; ideally, you have worked in sales support, sales agent support, or B2B customer support role and have managed teams
  • Licensed Life, Accident, & Health
  • Ability to successfully articulate Bright Health’s message using virtual online based training and presentations.
  • Ability to use Microsoft Office, including Excel and PowerPoint in addition to internal operating systems including Quickbase, and Bright Health’s enrollment system (OI).
  • Strong healthcare industry knowledge required.
  • In depth understanding of a Health Plan and Plan Benefits required
  • Consultative sales experience required.
  • Bilingual Preferred

PROFESSIONAL COMPETENCIES

  • Ability to quickly establish and maintain strong broker partner relationships
  • Ability to proficiently read, write, and speak in both English and Spanish preferred
  • Effectively train brokers on plan benefits, network, and values
  • Strong written and verbal communication skills
  • Effectively utilize management information to drive business success
  • Anticipate and respond to future risk situations
  • Ability to develop strategies that drive the business
  • Create a culture of continuous improvement
  • Strong presentation and communication skills
  • Professional and positive demeanor
  • Identify key broker partners, understand their book of business and build compelling reason and encouragement for placement of membership with Bright Health

LICENSURES AND CERTIFICATIONS

  • An active, unrestricted Health Producer License is required for this role. 

ABOUT US
 
At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.
 
We’re Making Healthcare Right. Together. 

We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlutterLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Microsoft DynamicsCRM

Location

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.
Making Healthcare Better For All At Bright Health
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An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have a Lifestyle Spending Account and options for HSA/FSA. We put 3% of your total earnings into your 401K plan and you are immediately vested. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Bright Health sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

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