Senior Client Success Manager, CoCo

Posted 12 Days Ago
Be an Early Applicant
Austin, TX
Hybrid
80K-110K Annually
Mid level
eCommerce • Software
Closing the gap between brands and consumers
The Role
As a Senior Client Success Manager, you will manage key Enterprise client relationships, ensuring renewal and growth. You'll provide strategic insights, facilitate business reviews, and drive networking opportunities to strengthen client connections, alongside managing account deliverables with an account coordinator.
Summary Generated by Built In

Bazaarvoice is gearing up for new triumphs and are on the lookout for a passionate Senior Contextual Commerce Strategist to join our stellar team! Elevate your career by supporting our Enterprise clients, where your role as a C&C Strategist will be at the forefront of creating and nurturing impactful, long-lasting professional relationships with key stakeholders.


As a Senior Client Success Manager on our Contextual Commerce team, you will be at the heart of our mission to support Enterprise clients. Your focus will be on creating and growing trusting, lasting professional relationships with key stakeholders. Be part of a team that thrives on excellence and is dedicated to delivering unparalleled success for our clients.

What you'll be doing:

  • Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
  • Ensure renewal and growth of each account in your portfolio
  • Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
  • Oversee an account coordinator or analyst who will help manage all day-to-day account deliverables, and ensure we consistently meet or exceed clients expectations
  • Stay up to date on our product roadmap so you’re able to identify opportunities where we can help your accounts even more in the future to achieve their business objectives
  • Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Granify/ Bazaarvoice to help now and in the future
  • Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions 
  • Attend and host relationship building and networking events
  • Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Granify/ Bazaarvoice to generate referrals for new business

Who you are:

  • 3+ years experience managing large recurring enterprise deals, ideally in a smaller, fast-paced company
  • Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
  • Charismatic and exceptional communicator
  • You are naturally consultative and love to teach complex concepts in a simple way
  • You love brainstorming, creative thinking and are an excellent problem solver
  • Project management comes easy to you and you have the ability to prioritize and maintain focus
  • You are energetic, positive, and have a solutions-first approach
  • You are unafraid of taking on new responsibilities
  • You are self-directed, hard-working, and passionate about what you do 
  • You have a take control and get things done mindset, and activity that reflects such

#LI-MM1

#LI-Hybrid

The Company
Austin, TX
1,185 Employees
Year Founded: 2005

What We Do

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey. www.bazaarvoice.com

Why Work With Us

Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty

Gallery

Gallery

Similar Jobs

Navan Logo Navan

Enterprise Customer Success Manager

Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Easy Apply
Austin, TX, USA
3000 Employees

Nexthink Logo Nexthink

Senior Customer Success Manager

Artificial Intelligence • Big Data • Information Technology • Software
Hybrid
Austin, TX, USA
1051 Employees

AlertMedia Logo AlertMedia

Enterprise Customer Success Manager

Cloud • Information Technology • Security • Social Impact • Software
Easy Apply
Austin, TX, USA
383 Employees
Hybrid
Fort Worth, TX, USA
289097 Employees

Similar Companies Hiring

Motive Thumbnail
Transportation • Software • Sales • Information Technology • Hardware • Fintech • Artificial Intelligence
US
4000 Employees
Chronosphere Thumbnail
Software • Enterprise Web • Cloud
US
299 Employees
CDW Thumbnail
Internet of Things • Information Technology • eCommerce • Automation • Artificial Intelligence
Austin, TX
15100 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account