Senior Director, Strategic Account Management - Legal

Octus is currently seeking an experienced and strategic account management professional to join our Legal Account Management team. The Senior Director of Strategic Account Management will manage and cultivate strong relationships with large strategic law firm accounts throughout the Midwest & East Coast, with a focus on subscription renewals, expansion, uplifts, and cross-selling of additional Octus products. This full-time position is based in our New York City office, though we will also consider remote candidates based in the Northeast or Chicago who are willing to travel for client meetings.

Responsibilities:

• Manage all aspects of the renewal cycle for a book of existing strategic AmLaw50 clients
• Drive key client interactions, with a focus on identifying and capitalizing on expansion opportunities within accounts (including cross sells and upsells), aiming for a net retention target of 125%+
• Collaborate with the customer success team to ensure the delivery of exceptional client service and an unparalleled customer experience
• Work closely with Octus’ product team to identify and opportunities for product enhancements
• Employ meticulous tracking and analysis of KPIs and product usage on accounts to formulate and implement appropriate relationship management strategies and territory planning

Requirements:

• 10+ years of progressive experience in an account management role, with experience selling large seven-figure deals to strategic accounts. Experience selling to large law firms is preferred. 
• Experience selling data, research, and/or content products.
• Strong ability to cultivate relationships and forge strategic business partnerships, consistently surpassing net retention targets. 
• Proven track record of achieving and exceeding quota and retention targets.
• Exceptional organizational skills, a keen attention to detail, and the ability to effectively prioritize and respond promptly to multiple ongoing workstreams.
• Strong interpersonal, verbal, and written communication skills, with a proven aptitude for conveying complex ideas clearly and concisely.
• Willingness to travel for client meetings throughout the assigned territory (Midwest and East Coast)
• Experience with Salesforce.
• JD preferred.

At Octus, we consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations. As a result, compensation may vary within and across similar roles and positions. Please note that the salary range information below is a good faith estimate for this position and actual compensation for any individual may fall outside this range if warranted by the circumstances applicable to that individual. If we identify a role that would be suitable for a broader range of skills and experience such that we would consider hiring at multiple levels then the range listed below may reflect that breadth.

The base salary range estimate for this position is $150,000-$180,000, and is eligible for quarterly commission-based compensation.

The actual compensation will be at Octus’ sole discretion and will be determined by the aforementioned and other relevant factors.