Seeking a mid-to-senior level ServiceNow ITOM Engineer with expertise in FedRAMP environments. Responsibilities include implementing ITOM modules, ensuring compliance, and supporting infrastructure integrations.
ServiceNow ITOM / FedRAMP Engineer
RequirementsRequired Qualifications
San Francisco, CA | Cincinnati, OH | Dallas, TX
Onsite | Contract | $71/hour
U.S. Citizen or Green Card Holder Required (Federal Compliance)
No Visa Sponsorship | No Relocation Assistance
Position OverviewWe are seeking a mid-to-senior level ServiceNow ITOM Engineer with deep experience supporting FedRAMP-compliant environments. This role requires strong expertise in ServiceNow ITOM modules, infrastructure integration, regulatory compliance, and secure enterprise architecture.
The ideal candidate will have hands-on experience with FedRAMP implementations, CSDM/CMDB strategy, and ServiceNow discovery and service mapping within regulated environments.
This position is fully onsite at one of the listed locations.
• Implement and support ServiceNow ITOM suite including:
CSDM
CMDB
Discovery
Service Mapping
Event Management
• Support FedRAMP-compliant ServiceNow environments
• Maintain knowledge of FedRAMP authorization and continuous monitoring requirements
• Manage Mid Server placement for FedRAMP instances
• Ensure compliance alignment when handling NERC-regulated assets
• Support infrastructure environments including servers, networks, and storage
• Develop and maintain integrations using REST, SOAP, and other API technologies
• Create and manage platform reports
• Develop scripts using:
JavaScript
RegEx
Unix Shell
Windows scripting
PowerShell
• Participate in Agile/Scrum ceremonies
• Contribute to repeatable and scalable deployment processes across:
Development
Test
Staging
Production
• Support testing activities including:
Unit Testing
System Integration Testing
Performance Testing
User Acceptance Testing
RequirementsRequired Qualifications
• 8–10+ years of relevant experience
• Strong experience with ServiceNow ITOM suite
• Experience supporting FedRAMP environments
• Knowledge of FedRAMP security, authorization, and continuous monitoring
• Experience with Mid Server configuration
• Understanding of NERC compliance requirements
• ServiceNow Certified System Administrator (CSA) – Required
• Strong scripting experience (JavaScript, Shell, PowerShell)
• Experience with REST/SOAP integrations
• Understanding of SDLC and Agile methodologies
• Knowledge of ITIL practices
• Basic cloud and infrastructure knowledge (Windows/Unix administration)
Preferred Skills• Strong understanding of infrastructure monitoring tools
• Experience designing high-availability environments
• Familiarity with enterprise security controls
• Experience working in regulated federal environments
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