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Sr Director, ISP (Inside Plant)

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Responsible for directing and managing the Inside Plant Operations staff and facilities. Implement structured, consistent and disciplined operational practices to ensure stable product delivery aligned with company initiatives and expectations. Support operations including technical services and plant maintenance. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product deployment and support.

  • Develop an effective Inside Plant Leadership team and assist them with developing their direct reports as to drive a high-performance culture and environment.
  • Lead a structured and disciplined work team to produce exceptional results delivering the customer experience.
  • Oversee designated inside plant operations which include facilities & electronics, powering, cooling, cabling, TVRO, FCC Compliance and provide direct hands-on support for other network operations teams for all Headends and Hubs
  • Provide engineering operational support and direction for new or existing technologies and current operational initiatives.
  • Evaluate and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs and network operations.
  • Direct quality control programs for engineering operations and consistent operational procedures.
  • Ensure current procedures and tests are performed in accordance with Charter Policy and Federal Communication Commission Standards.
  • Oversee and ensure the maintenance of records as required by Charter Policy, Federal Communications Commission and other government agencies.
  • Ensure adherence to company TQA policies.
  • Direct capital budget process for ISP within Region, execute approved budget plan.
  • Lead and participate in succession planning.
  • Perform other duties as requested.


  • Bachelor's degree in engineering or related field, or equivalent work experience
  • Minimum ten (10) years of network operations/engineering experience
  • Minimum six (6) years of management experience
  • Minimum three (3) years of project management experience


  • SCTE-BCT/E certification or equivalent
  • Industry and vendor specific certifications and training
  • Advanced knowledge of HFC and all FCC compliance reports and other rules and regulations
  • Proven leader with progressive responsibility
  • Advanced knowledge of telecom / cable products and services
  • Knowledge of Analog Transmission Line, Fiber Optic and Electronic theory
  • Comprehensive understanding of HVAC and power distribution systems
  • Comprehensive understanding of OSHA rules and regulations, both federal and state
  • Knowledge of National Electric & National Electric Safety Code and FCC regulations
  • Ability to make decisions and solve problems while working under pressure
  • Able to supervise and motivate others and handle multiple projects and tasks
  • Must lead by example / mentor
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner


  • Exposure to moderate noise level
  • Travel Required

EIP800-ISP 2024-36226 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Personal development training

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