Systems Operations Manager

Posted 9 Days Ago
Hiring Remotely in US
Remote
Senior level
Enterprise Web • Fintech • Information Technology • Software
Your bottom line is our top priority.
The Role
The Systems Operations Manager at Tropic will manage Salesforce and its integrations, optimize systems architecture for scalability, and collaborate with various teams to align system designs with business needs. The role includes executing system operations, ensuring data accuracy, and providing operational support.
Summary Generated by Built In

Now more than ever, companies are focused on their bottom line. Tropic’s AI-powered Intelligent Spend Management platform automates procurement to give companies like OpenAI, Notion, and Zapier maximum visibility, control, and leverage to control costs and reduce spend.

We launched from stealth in 2020, raised $65 million in funding from tier 1 investors like Insight Partners, became a LinkedIn Top Startup, and rapidly grew to $10B+ in spend under management for our customers. Now is the perfect time to join. The best is yet to come! 🌴🚀

This role is critical to ensuring Tropic's key revenue systems are integrated seamlessly and designed to our business needs. You will be responsible for Salesforce management and integrations while also building out and optimizing our systems architecture to support scale and growth. You'll collaborate with the Go-To-Market, Operations, and Finance teams to design the systems and processes they need to succeed.

What You'll Do

  • Collaborate with leaders across sales, marketing, customer success, finance, and operations to identify business needs and design system solutions
  • Lead biweekly prioritization and execution of system operations
  • Build and maintain custom objects, flows, and reports in Salesforce
  • Administer and optimize other go-to-market tools like DealHub and Clari
  • Implement and manage integrations between Salesforce and tools like Gong, NetSuite, HubSpot, and ZoomInfo
  • Ensure data accuracy and hygiene across systems
  • Troubleshoot user issues and provide support
  • Recommend best practices to drive operational excellence

What You’ve Done

  • 5+ years in systems administration, consulting, or a related role
  • Expertise in Salesforce administration and SOQL/Apex
  • Experience with Salesforce integrations
  • Familiarity with tools like NetSuite, HubSpot, or DealHub
  • Strong ability to work consultatively with non-technical teams

Compensation

Specific to pay transparency laws, the salary range for this position is $115,000 to $150,000 and may also include commission, incentive pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.

What We Offer
  • 100% medical, dental, & vision coverage for all employees + dependents
  • Remote first work environment
  • Optional offices in NYC and Denver
  • Virtual & in-person meetups
  • $1000 annual stipend for WFH, L&D, Wellness
  • Unlimited flexible vacation and holiday time off
  • 14 paid company holidays
  • 12-week parental leave for all parents
  • Online mental health therapy
  • Commuter benefits, FSA, HSA
  • Award-winning values and culture
  • Equity refresh program
  • 401k plan 

Research suggests that 60% of those identifying as under-represented might have talked themselves out of applying due to imposter syndrome or the confidence gap. If this applies to you, feel empowered to apply for this role even if your experience doesn't exactly match up to our job description (our job descriptions are directional and not perfect recipes for exactly what we need).

Tropic is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. Tropic is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Top Skills

Apex
Salesforce
SOQL
The Company
Austin, TX
250 Employees
Remote Workplace
Year Founded: 2019

What We Do

Tropic helps innovative companies save time and money by delivering unprecedented visibility and control over every dollar, every contract, and every supplier in one place. We're the spend management software, data, and services you can trust—we guarantee it. Tropic is procurement paradise, where your bottom line is our top priority.

Why Work With Us

We launched from stealth in 2020, raised $65 million in back-to-back Series A & B funding, are building an incredible team, grew 5X, and are managing over a billion dollars in spend for companies like OpenAI, Intercom, Notion, Greenhouse, & Plaid. Now is the perfect time to join. The best is yet to come!

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