Technical Writer

| Austin

At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.

We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It should be one of your greatest competitive advantages.

We call this digital freedom. And it's not just something we provide our customers. It's something that drives our company. People don't come here to join a culture that's build on digital freedom. They come to cultivate it.

As a Technical Writer, you will be responsible for helping our technical prospects and customers plan and build solutions with our products and APIs, from the evaluation stage to actual use. You will develop and write API reference documentation, developer guides, and code samples for Ping Identity’s suite of identity security software and services, collaborating with a team of product managers, developers, and testers. 

Job Functions:

  • Conceive and write API reference documentation, developer-centric guides, and code samples for developers and product implementers
  • Test design scenarios using product APIs
  • Maintain the accuracy and consistency of a growing body of existing API documentation using developer-centric tools
  • Gather research through use cases, requirements, specifications, code reviews, source code, information from developers and testers, and your hands-on use of the products
  • Provide feedback to product managers and engineers on API design and usability

Essential Qualifications:

  • Excellent writing, editorial, and verbal communication skills, including the ability to explain complex technical topics clearly and accurately
  • Ability to understand products from a development and implementation perspective, including reading code and creating code samples for an API developer audience
  • Familiarity with Java, JavaScript, .NET, Android, iOS, and REST APIs
  • Ability to self-motivate and manage projects with little direction, with a drive for continuous learning
  • Ability to understand new technology concepts quickly and to apply them accurately in an evolving dynamic environment
  • Strong attention to detail and proven documentation project management

Desired Qualifications:

  • Experience in technical writing for a software developer audience
  • Experience managing enterprise-class documentation projects
  • Experience with HTML and XML documentation delivery
  • Familiarity with writing tools such as Markdown editors, and HTML and XML tools
  • Familiarity with GitHub and source control systems such as Git and Subversion
  • Illustration and diagramming skills (Visio, OmniGraffle, Sketch, or similar tools)
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Location

13809 Research Boulevard, Austin, TX 78750
13809 Research Boulevard, Austin, TX 78750

Perks of working here

401(K)
Commuter Benefits
Fitness Subsidy
Health Benefits
Generous Parental Leave
Unlimited PTO
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