Top Customer Success Jobs in Austin, TX
The Customer Success Manager at AlertMedia fosters customer relationships, driving adoption and retention through strategic guidance and consultative partnerships. Responsibilities include conducting Quarterly Business Reviews, managing customer inquiries, and supporting account growth through cross-sell and upsell opportunities. Collaboration with various teams and proactive communication is key to ensure customers achieve their desired outcomes.
As a Manager within the Enterprise Customer Success team, you'll be responsible for driving customer satisfaction and retention, leading a team of CSMs, and collaborating with stakeholders to ensure success. Your role includes managing customer relationships, identifying growth opportunities, and supporting team development.
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