Top Customer Success Jobs in Austin, TX
The Assets Operations Senior Specialist will support the Assets product team, ensuring efficient scaling of products and processes. Responsibilities include managing manual recurring tasks, providing daily support to stakeholders, coordinating new product launches, optimizing processes and maintaining documentation. The role requires strong communication and relationship-building skills across various teams.
The Senior DEI Specialist manages DEI initiatives across the Americas, partnering with various teams to ensure inclusive policies, track progress on DEI goals, and promote fairness in decision making. They also focus on compliance with local regulations and foster external partnerships related to DEI.
The Card Payment Compliance Specialist ensures compliance with Visa and Mastercard regulations and PCI DSS standards, monitors compliance, implements technical solutions, conducts audits, provides training on compliance requirements, and maintains records of compliance activities. The role involves collaborating with development teams to mitigate compliance risks and support operational sustainability.
The Workforce Management Senior Specialist will analyze data to forecast staffing needs and create schedules, collaborate with cross-functional teams, monitor performance metrics, and mentor junior team members. This role involves ensuring agents are scheduled appropriately and communicating effectively with stakeholders to improve operational efficiency and maintain SLA standards.
The Senior Customer Success Manager at Wise will manage operational relationships with partners, analyze operational performance, and drive improvements while scaling internal operations. Responsibilities include unblocking growth opportunities, implementing operational success plans, negotiating changes with partners, and ensuring excellent support quality for partners and customers.
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