The Director, AMS Lead Strategic Advisor will develop strategies for downsell mitigation and customer retention across the AMS sector. Key responsibilities include collaborating with teams to implement retention initiatives, analyzing revenue impacts, leading cross-functional teams, and establishing feedback mechanisms with key accounts. This role is vital for ensuring customer satisfaction and optimizing revenue.

The NPI Director, Field & Operations Readiness will lead operational readiness for strategic product launches at ServiceNow, focusing on optimizing processes and ensuring cross-functional collaboration. Responsibilities include defining KPIs, managing project plans, and driving continuous improvement initiatives to enhance sales effectiveness and operational efficiency.