Austin Tech Jobs and Startup Jobs

193

Community Support Representative (Hourly, Full-Tim…

Adia
Austin
16 hours ago
+35
Your challenge, should you choose to accept: As Adia's Community Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community. You’re a self-starter with a passion for being of service to those around you. You are

Data Analyst

Procore Technologies
Austin
18 hours ago
+20
We’re looking for a Data Analyst to join Procore’s Revenue Operations team. In this role, you’ll build and maintain key reports that provide management with the information needed to lead our team of Customer Support and Custom Solutions Representatives towards key business decisions. You’ll partner with members of our Insights team to drive consistency in data sources, metrics and best practices. As a successful candidate, you’re detail-oriented, analytical, curious, and continuously looking for process improvements.

QA Manager, Data & Analytics

Manager, Strategic Product Consultants

Manager, Custom Solutions

Strategic Product Consultant, Resource Management

Strategic Product Consultant, BIM/VDC

Senior Product Manager- Analytics

Senior Manager, Customer Support

Product Strategist, Specialty Contractor

Executive Assistant

Head of Product Operations

Deal Desk Analyst

Customer Support Representative

Customer Support Representative (Overnight)

Customer Success Manager, Mid-Market

Load 10 more jobs15 jobs at Procore Technologies

Sr. Enterprise Customer Success Manager

LogicMonitor
Austin
19 hours ago
+63
The Enterprise Customer Success Manager's (ECSM) mission is to partner with and ensure the retention and long-term success of LogicMonitor’s Enterprise business (ENT) customers. As the primary point of contact, the ECSM is responsible for developing and nourishing post-sales relationships with assigned accounts through a combination of product trainings and implementations, business reviews, and return on investment discussions. Additionally, identifying and planning for expansion and growth opportunities within the product is critical to the success of this role and LogicMonitor.

Analyst Relations Manager

Associate Technical Support Engineer

Product Manager

Customer Renewals Associate

Contract Renewals Specialist

Load 2 more jobs6 jobs at LogicMonitor

Customer Service Representative

Vrbo
Austin
19 hours ago
+52
To be successful in this role, you thrive in a culture of rapid growth, frequent change, are technically inclined, and possess the ability to think creatively. You are a Professional Problem Solver by building positive rapport and communicating appropriately with different personality types. You are also a Specialized Consultant for all things Vrbo, guiding our customers around the site to help make their business and listing experience as successful as possible. You show integrity and remain calm and collected under pressure. We want team members who are not just going to get the job "done" but will go above and beyond to delight our customers. 

Partner Success Analyst, Reporting & Analytics

Software Technical Specialist-API Support

Customer Success Manager (Texas)

Medallia
Austin
19 hours ago
+49
• Contact and start developing relationships with your customers. • Track and assess account health. • Formulate an action plan to manage goals, challenges, risks and growth opportunities. • Build trusted advisor relationships with key decision makers at your customers. • Execute on your action plan per customer. • Collaborate cross functionality with internal Medallia teams (e.g., Sales, Marketing, Product, Services, etc.) to drive a long-term healthy customer program. • Ensure timely and accurate customer health updates (StrikeDeck, SalesForce.com). • Own forecasting and prioritization for customer success amongst your assigned accounts. • Represent the voice of the customer and employee in leadership meetings. • Create reference-able customers (case studies, reference calls, speaking engagements).

User Success Specialist - Phone Speciality

ShipStation
Austin
19 hours ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Major Account Support Specialist

ShipStation
Austin
19 hours ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

Renewals Specialist

Optimizely
Austin
19 hours ago
+45
The NA Renewals Specialist will be responsible for driving account renewals starting 150 days in advance of their contract end date and executing all renewal back-end work in a timely manner for North America managed accounts. Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Account Executives, Legal, Accounting and others. The NA Renewals Specialist will be measured based on the timeliness of renewal contracts, their ability to drive incremental price increases on renewals and on increasing the number of multi-year renewals. This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing. 

Data Pipeline Engineer

Iodine Software
Austin
20 hours ago
+17
Program our interface engine to accept incoming real-time healthcare data from our clients and send clinical insights and activities from the Iodine application back to client systems. Partner with implementation teams to ensure new client data pipelines are up, configured, and running on-time per the implementation schedule. Partner with support and client success teams to add new functionality to existing data pipelines. Serve as Iodine’s expert in the data received by Iodine and consult with product, engineering, and other teams to help them understand capabilities allowed with our data set. Be a problem solver with a desire to make it work.  We trust our employees to be clever and resourceful and to find solutions to problems without obvious answers. 

Community Manager

Draper Startup House
Austin
21 hours ago
Draper Startup House is a network of entrepreneurial hostels that aggregates global talent and provides real human connection, inspired business travel and a community of diverse-minded global citizens. Each location will offer short-term accommodations, as well as co-working space, custom programming focused on entrepreneurship, access to venture capital funding, and the ability to submit pitch decks to the Draper Venture Network. Our mission is

Third Shift Tracking Specialist

Arrive Logistics
Austin
19 hours ago
+49
Receive and handle inbound phone calls from truck drivers, dispatchers and customers in regards to Arrive Logistics shipments. Proactively reach out to carriers, drivers and customers in order to ensure timely pick up and delivery of shipments. Report issues via multiple modes of communication, chat, e-mail and phone calls. Become an expert in Arrive Logistics' TMS and other technology that will assist in shipment tracking. Assist Carrier Sales and Customer Sales Reps in maintaining books of business through fantastic customer service and attention to detail.

Machine Learning Engineer, Bot Management

Cloudflare
Austin
1 day ago
+42
You will be responsible for designing, building, and scaling algorithms and systems for processing and analyzing very large streams of data in real time. The pipeline includes Go, Kafka, ClickHouse, and Lua, which stores and analyzes in excess of 10 million events per second (and growing fast!). You are expected to write high-quality data processing code in Go, Python, Lua or other high-performance languages; building and administering alerting and monitoring our production systems; implementing mathematical, machine learning, and statistical models that are capable of detecting patterns on large data sets at very high speeds; analyzing large-scale data sets for business insights; building data access and controls APIs for internal and external customers.

Product Manager - Cloudflare for Teams, Access

Technical Support Engineer - Multilingual Preferred

Sr. Analyst/Compensation Manager

Sr. Business Analyst - Go To Market Strategy

Product Manager

Team Lead, Customer Success Manager

Senior Network Engineer

Product Manager - Consumer Products and WARP, Product Strategy

Product Cost Data Scientist

Manager, Business Systems

IT Business Systems Manager

Engineer - Data Center Deployment

Distributed Systems Engineer, Bot Management

Data Scientist

Deal Desk Analyst

Data Analyst

Customer Success Manager

Big Data Engineer

Systems Engineer - Hardware Validation

Systems Engineer - Infrastructure Hardware Tools

Data Scientist, Bot Management

Load 10 more jobs22 jobs at Cloudflare

Principal Network Engineer

Blackbaud
Austin
1 day ago
+41
Blackbaud is seeking a Principal Network Engineer to work among a passionate team responsible for fast and effective operations support and for engineering innovative infrastructure and application solutions with increasing reliability, scalability, supportability and security. You will play an instrumental role in our journey to a public cloud model while also sustaining a high level of quality in our current co-located data centers, responsible for both cloud-based and physical infrastructure and application solutions. And you’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction

Fundraising Analytics Consultant

Senior Information Security Engineer

Sales Intake Business Analyst

Systems Architect, Infrastructure & Operations

IT System Operations Tech

IT Change Management Analyst

Senior Network Engineer

Manager, IT Change Management

Manager, Network Infrastructure

Customer Support, Associate

Director of Professional Services

Senior Systems Engineer,

Customer Success Manager, Customer Success Operations

Load 10 more jobs14 jobs at Blackbaud

ETL Data Transfer Engineer

BigCommerce
Austin
1 day ago
+36
BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Catalog Transfer Services Engineer. This role requires a strong technical background and applicants should be self-motivated and used to working within a small team environment. Employee is responsible for building and maintaining complex ETL software, building and maintaining a stand-alone, auto-scaling AWS infrastructure - including 24/7 on-call shifts to respond to any outages, building and maintaining internal software used by the CTS team locally and on VM’s to perform data transfer, maintain and develop over 10 (currently) Self Serve Apps offered in the BigCommerce Marketplace including the AWS Infrastructure, and any other ENG/DEV project that is considered senior. This role will also require you to be a technical lead on complex client-facing projects. 

Associate Customer Success Manager

Contract Office and Experience Coordinator

Product Support Engineer

Manager, Education Services

Senior Internal Controls Analyst

Senior Manager, Data Governance and Information Security

Technical Support Representative

Load 4 more jobs8 jobs at BigCommerce

Systems Administrator - Mergers and Acquisitions

RigUp
Austin
1 day ago
+25
RigUp is hiring a Systems Administrator that will be responsible for designing and implementing scalable automation and IT solutions across the business. Our ideal candidate for this role will be someone who has a background in networking, automation, and implementing business critical systems. We are looking for someone to be involved in integrating business processes for our newly acquired businesses into the Rigup model.

Senior Product Manager

BI Analyst - Talent

BI Analyst - Product

Director of Operations, Midstream Strategy

Data Architect

Systems Administrator

Credit Lead

Strategy & Planning Analyst

Product Manager, Data Engineering

Manager, Data Engineering

Managing Director, New Verticals

Customer Support Representative (12-9pm shift)

Data Engineer

Customer Engagement Specialist

Customer Engagement Manager

Director of Operations, Construction Vertical

Supply Chain Analyst

Load 10 more jobs18 jobs at RigUp

Technical Support L1 (1st shift - Domain)

WP Engine
Austin
1 day ago
+24
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Director, Digital Experience Optimization, On-Dema…

Optimizely
Austin
2 days ago
+45
As the Director of our On-Demand Services team, you’ll be in a unique position and on the front lines of some of the world’s most innovative company’s digital experimentation programs. You’ll collaborate with the Vice President of Global Professional Services and other stakeholders in other key organizations to help develop, manage and grow our ODS program and strategy. You’ll subsequently be managing the execution cycle of the test by working with our team of designers, developers, and QA analysts. You’ll help ensure that the ODS program is hitting its financial plan and guide decision making related to spending and scaling ODS operations.

SVP Customer Relations (SoCal)

Arrive Logistics
Austin
2 days ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (New England)

Arrive Logistics
Austin
2 days ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (NorCal)

Arrive Logistics
Austin
2 days ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

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