Operations Jobs in Austin

111

Assistant Manager - Contact Center (Account Rep. I…

LegalZoom
Austin
1 hour ago
LegalZoom needs an experienced leader in overseeing the daily operation of LegalZoom’s Contact Center teams, providing leadership and supervision.  Implement effective processes and technologies to achieve friendly and knowledgeable product support, customer retention, employee satisfaction and financial goals. Supervise a team of Account Representatives.  Support the maintenance of accurate documentation to ensure quality customer service throughout the organization. Supervise the team’s quality phone support, email, effective problem escalations, appropriate documentation, revenue generation, and partner opt-in rate. Willing to work a variety of shifts as needed and be on-call for the center.  Have highly effective skills in communication, as well as a proven track record in problem-solving, team building; call center operations, and technical management.

Assistant Manager - Contact Center (Account Rep. I…

LegalZoom
Austin
1 hour ago
LegalZoom needs an experienced leader in overseeing the daily operation of LegalZoom’s Contact Center teams, providing leadership and supervision.  Implement effective processes and technologies to achieve friendly and knowledgeable product support, customer retention, employee satisfaction and financial goals. Supervise a team of Account Representatives.  Support the maintenance of accurate documentation to ensure quality customer service throughout the organization. Supervise the team’s quality phone support, email, effective problem escalations, appropriate documentation, revenue generation, and partner opt-in rate. Willing to work a variety of shifts as needed and be on-call for the center.  Have highly effective skills in communication, as well as a proven track record in problem-solving, team building; call center operations, and technical management.

Operations Coordinator

Perch
Austin
2 hours ago
+19
You are the glue of our Field Operations team. By leveraging your strong communication and organization skills you keep our Field Operations team moving forward on key priorities. By acting as an owner, each day your efforts directly impact our execution timelines, business intelligence and operating procedures. You are comfortable interacting and holding accountable several stakeholders - both internal and external - across multiple projects simultaneously. You thrive in fast paced environments by calmly persevering through stressful situations and finding shareable learnings and process improvements along the way.

Systems Engineer

Opcity Inc
Austin
2 hours ago
+14
Data Support Engineers assist the development team by using their data and analytical skills to improve customer experience and product performance. Data Support Engineers triage and troubleshoot data inconsistencies across our products, perform manual data fixes, and consult with development stakeholders to build reporting and key metrics.

Executive Assistant

Consumer Success Manager

Consumer Success Representative - Spanish Bilingual

Customer Service Representative

Consumer Success Representative

Client Success Representative

Call Center Representative

Load 4 more jobs8 jobs at Opcity Inc

Credit Lead

RigUp
Austin
2 hours ago
+27
RigUp is hiring a Credit Lead that will be responsible for the credit screening of new clients and contribute to the management of the firm’s overall credit and risk profile. Our ideal candidate for this role will be someone who operates with a high degree of organization and proactiveness, brings to the table Energy Credit experience, and has the backbone to go to bat for what they know is in the best interest of the company. Sound like you? Keep reading.

Customer Support Representative (Weekend Support)

Customer Support Representative

IT Technician

Customer Engagement Manager

Managing Director, New Verticals

Strategy and Planning Director, Operations

Senior Director, Operations

Load 4 more jobs8 jobs at RigUp

Customer Success Manager II

Khoros
Austin
2 hours ago
+53
We are looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of our rapidly growing customer base. In this role, you will be the key point of contact for our customers, developing and sustaining strategic relationships with a portfolio of top-tier enterprise customers, and responsible for driving success and adoption throughout all aspects of the customer's journey.

Platform Operations Specialist

CrowdStrike
Austin
5 hours ago
+36
CrowdStrike Services is seeking a Platform/Operations Specialist who would be responsible for the planning, deployment, field and operational support of the CrowdStrike platform and related applications. The Platform/Operations Specialist (Platform Specialist) will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow on customer support for the CrowdStrike platform & applications.

Geopolitical Threat Intelligence Analyst

Technical Account Manager

Threat Response Analyst

NetSuite Administrator

Desktop Support Technician

Sr. Manager, Competitive Intelligence

Manager, IT Network Engineering

Consultant – Strategic Advisory Services

Systems Engineer (VDI)

Senior Network Engineer

Load 7 more jobs11 jobs at CrowdStrike

Customer Experience Support Specialist

Perch
Austin
7 hours ago
+19
The Customer Experience Support Specialist is a customer facing role responsible for delivering ongoing support and guidance to our customers whom reach out directly to Perch. In this role you will focus on ensuring customers questions are answered or directed to the appropriate team member in a timely manner. The ideal candidate has a history of success interacting with customers and answering customer inquiries. The right candidate will be friendly, organized, trustworthy and works with a sense of urgency at all times, in order to create an exceptional customer experience. One of the things our customers love the most about Perch is the is the level of customer support they receive.

Customer Experience Associate

Perch
Austin
7 hours ago
+19
This is an exciting opportunity to join a venture-backed startup at the ground floor and play an instrumental role in making the home buying and selling experience easier for our customers. If you want to play a key role in scaling in a new, innovative business this is the right role for you. This role will be based in downtown Austin, TX. The Customer Experience Associate plays a critical role in generating new business opportunities through inbound and outbound sales calls and will be the first point of contact between homeowners and Perch. 

Customer Success Manager

SiteOwl
Suburbs
16 hours ago
NOTE: This job is based in San Antonio, TX.  *** PLEASE READ THE BELOW BEFORE YOU PROCEED *** Please watch this short video that describes the job, our company and our culture. At the end of the video, will be directed to an application questionnaire. We ask that you answer all questions in the questionnaire for your application to be considered. Please copy and paste this link in your browser to watch the video: https://site-owl.wistia.com

Incident Response Analyst

CLEAR
Austin
14 hours ago
+14
We are looking for an Incident Response Analyst to join our Advanced Cyber Capabilities team. Analysts must be agile, willing to learn, and able to think outside of the box in order to operate effectively in an ever changing threat landscape. The ideal candidate has a strong drive to solve security challenges and the desire to implement best-in-class security measures using cutting edge technology. 

Office Experience Manager

A Cloud Guru
Austin
14 hours ago
+40
As our Office Experience Manager, you'll own the inner workings and day-to-day operations of our Austin office, while cultivating an office experience that makes employees excited to come to work each day. No two days will be the same as deliver amazing employee experiences and influence the culture in Austin!

Implementation Consultant

Brightpearl
Austin
14 hours ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Renewals Specialist

LogicMonitor
Austin
14 hours ago
+63
The Renewals/SaaS contracts specialist is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Account Management teams to ensure timely delivery of quotes to the customer. They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes. 

Senior Network Engineer

Business Systems, Salesforce Administrator

Pricing Manager

AlertMedia
Austin
14 hours ago
+29
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

Manager, Enterprise Customer Success

Procore Technologies
Austin
14 hours ago
+20
We’re looking for a Manager of our Enterprise Customer Success West team to help lead, scale, and inspire a team of talented individuals committed to providing long-term customer value. Customer Success is a vital team at Procore, instrumental to long-term profitability. Key objectives of the team include driving adoption, identifying upsell opportunities as well as mitigating risk, while providing world-class customer service and earning high CSAT scores. This role will focus on evolving our current processes to scale while ensuring we’re delivering meaningful/quantifiable outputs for each Enterprise customer, annually. Looking for a leader who excels in hyper-growth speed while leading and developing a team that embraces Procore’s values of Openness, Optimism, and Ownership. 

Business Systems Analyst (R&D Insights)

Customer Support Representative (Overnight)

Senior IT Manager

Customer Success Manager, Mid-Market (Specialty Contractors)

Manager, Network Operations Center

Customer Support Representative

Load 3 more jobs7 jobs at Procore Technologies

Technical Support L1 (2nd shift - Downtown)

WP Engine
Austin
15 hours ago
+15
You will be the face of our company and have an opportunity to deliver a world-class experience with every interaction with our customers on our live contact channels of chat and phone. You'll get to apply creative problem-solving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers.

Security Assessment Analyst

SailPoint
Austin
1 day ago
+32
In this role, you will provide essential support to the pre- and post-sales teams at a rapidly growing Austin software company. You will complete security questionnaires and assessments and assist in the completion of RFP responses with a specific focus on the security of our products and services and the security and privacy controls within our company. You will review a request document and then develop a plan and schedule for the response, create and provide necessary content, and produce full and final security assessments for submission. The nature of work requires an understanding of technology and regulatory issues and a meticulous attention to detail. Our work environment is casual and fun, but we also work hard. The ideal candidate will be positive, proactive, assertive, and innovative, with well-developed writing skills.

Technical Trainer

SailPoint
Austin
1 day ago
+32
This position (which is part of our Global Education Services team) is responsible for the successful training of SailPoint partners and customers. This includes developing materials for Instructor Led Training and e-learning and also delivering training classes for instructor-led and remote trainings. Our ideal candidate is someone who loves to dig into technical products to find out how things work and then share their understanding with others. If you enjoy seeing the “light bulb” go on, this is a great job for you.

Customer Service Representative

Dropoff, Inc.
Austin
1 day ago
+16
Company Overview Dropoff is a same-day, last mile delivery service that enables businesses across industries to meet rising expectations for faster deliveries. Through our proprietary technology platform and trusted, professional delivery drivers, Dropoff seamlessly becomes an extension of any business and a true logistics partner. Dropoff Tracker increases enterprise businesses’ visibility into all of their deliveries, with details of all

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $40,611
Min: $29K
Max: $75K
Operations Associate $52,603
Min: $28K
Max: $78K
Office Manager $54,188
Min: $36K
Max: $72K
Sales Operations Analyst $55,277
Min: $40K
Max: $74K
Technical Support $61,583
Min: $25K
Max: $118K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $73,463
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $85,438
Min: $60K
Max: $130K
Operations Manager $88,625
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,847
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $133,529
Min: $85K
Max: $185K
Director of Customer Success $139,832
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

Austin Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Austin
LOCAL GUIDE
Best Software Engineer Jobs in Austin
LOCAL GUIDE
Coolest Tech Offices in Austin
LOCAL GUIDE
Best Sales Jobs in Austin
LOCAL GUIDE
Best Perks at Austin Tech Companies
LOCAL GUIDE
Best Data Science Jobs in Austin
LOCAL GUIDE
Best Marketing Jobs in Austin
LOCAL GUIDE
How to Find a Job in Austin Tech
LOCAL GUIDE
Women in Austin Tech
LOCAL GUIDE
New Tech Companies in Austin
LOCAL GUIDE
Best Tech & Startup Internships in Austin
LOCAL GUIDE
Best Austin Design Jobs